Administrator - Ystwyth Medical Group

GP Practice in Wales; Aberystwyth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare facility in Wales is looking for a general administrator to cover maternity leave, with potential for a permanent position. Candidates should possess strong communication skills, a background in general administration, and experience in Primary Care. The role includes interacting with patients and healthcare professionals, while displaying high standards of service and maintaining confidentiality. The successful candidate will have opportunities for overlap pre/post maternity leave, providing transitions in duties.

Qualifications

• Background in general administration.
• Experience in Primary Care.
• Understanding of confidentiality and discretion (GDPR).
• Ability to work under pressure and prioritize tasks.

Responsibilities

• Interact with patients and healthcare professionals.
• Maintain high standards of service and presentation.
• Support from the Primary Healthcare Team.
• Work effectively within a team.

Skills

General administration

Communication skills

Teamwork

Attention to detail

Multitasking

Proactive approach

Welsh language skills

Education

English GCSE/O Level

Proficient in spelling, punctuation and grammar

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

GP clinical software

Job description

This post is to cover maternity leave, with an expected return to work date of January 2026, however we would like a pre and post overlap, but with a view to this hopefully becoming a more permanent position.

The successful candidate should have a background in general administration. They will interact with patients and other Healthcare Professionals both face to face and over the telephone.

Accuracy and attention to detail are critically important. They should also have the ability to multitask and understand process and procedure.

Main duties of the job

• Have strong communication skills both spoken and written
• Always be motivated and enthusiastic
• Be able to work effectively within a team
• Display high standards of service and presentation
• Have a pro‑active and can‑do approach
• Stay calm and positive under pressure

In return, you can expect to receive full support from our Primary Healthcare Team

About us

We are a friendly family orientated practice situated in Aberystwyth, a beautiful coastal area in West Wales. Aberystwyth is a thriving university town which is also home to Welsh Government offices, Ceredigion County Council headquarters and the National Library of Wales. There are excellent primary and secondary schools in the area, along with numerous cultural and outdoor amenities including a leading arts centre, mounting biking, walking and numerous water sports.

Job responsibilities

Please see the attached job description and person specification outlining the core responsibilities of this role for review.

Person Specification

Experience

• General Administrative background
• Experience of working in Primary Care

Qualifications

• Understanding of the importance of confidentiality and discretion - GDPR
• Calm under pressure
• Well presented with good interpersonal skills
• Proficient in the use of email and internet
• Experience of using Microsoft software applications, including Outlook, Word and Excel
• Excellent communication skills both written and verbal
• Ability to work as part of a team
• Ability to work on own initiative
• Ability to prioritise tasks
• Reliability and flexibility
• Stress tolerance
• Welsh oral and written
• Knowledge of EMIS (Optum)
• Knowledge of QAIF and enhanced services
• Minimum of English GCSE/O Level
• Proficient in spelling, punctuation and grammar
• Experience in using GP clinical software
• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceSalary Available Upon Request