Administrator - West Integrated Transfer of Care Hub

Cornwall Partnership NHS Foundation Trust; Camborne; On-site; GBP 25,000 - 32,000; Full time

Job summary

A healthcare provider trust in Cornwall is seeking an Administrator for the West Integrated Transfer of Care Hub. This full-time role involves supporting clinical teams with referrals and community care, requiring strong communication and organizational skills. The successful candidate will benefit from a structured training program. Ideal for individuals seeking to develop their skills while contributing to patient care. Competitive hours include weekends and bank holidays.

Benefits

Supportive working environment

Structured in-service training program

Supervision systems

Qualifications

• Good standard of education including GCSE English and Maths.
• NVQ 3 in Administration or equivalent qualification.
• Experience of working within a community health setting.

Responsibilities

• Monitor and review STRATA referrals for community health teams.
• Manage varied workload in a busy environment.
• Ensure compliance with confidentiality standards.
• Document decisions on STRATA, RiO, and Mosaic.

Skills

Interpersonal skills

IT skills

Communication skills

Organizational skills

Knowledge of Microsoft Office

Education

GCSE English & Maths or equivalent

NVQ 3 Administration or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Job description

Cornwall Partnership NHS Foundation Trust

Administrator - West Integrated Transfer of Care Hub

The closing date is 08 January 2026

An exciting and rewarding opportunity has arisen for an Administrator to join the team in the West Integrated Transfer of Care Hub (iToCH). Currently based in Camborne Health Office, Camborne. There would be an expectation for you to hot desk and shadow staff during your induction at Helston Community Hospital and Penwith Health Centre. You will play an important role in supporting clinical staff with admission avoidance, arranging community support, case managing non-urgent referrals and processing referrals.

You will help provide a seamless service for the people we serve, which will include cross boundary and collaborative working with the multi-disciplinary team, along with colleagues in Adult Social Care and other outside agencies in the community setting.

This is an ideal opportunity for an enthusiastic and dynamic individual. You will need to have good interpersonal skills, IT skills and possess excellent communication and organisational skills.

We will offer a supportive working environment in which to continue to develop your skills and knowledge in patient flow through a structured in‑service training programme, appraisal and supervision systems.

This is a permanent, full‑time post, working 37.5 hours per week to include weekends and bank holidays on a rota basis, as the service is available 8‑8. The likely shift pattern would be 8‑4 or 10‑6 five days a week to include 1‑7 weekends.

Proposed interview date: 23rd January 2026

Main duties of the job

• Monitor and review STRATA referrals to identify and process work to community health and social care teams
• Managing a varied workload in a busy working environment. There is a requirement to be organised, prioritise workload and manage enquiries
• Managing risk and priority of routine referrals, responsible for making the decision of the referral pathway
• Review key blockages to patient flow, ensuring that patients achieve their most independent outcomes highlighting key issues to Clinical Prioritisers and to team managers
• Monitor and assist in maintaining mailbox, phones and Electronic Referral system
• Using clinical and professional systems to gather information as required to process referrals
• Timely and accurate escalation of non‑routine pathway referrals
• Accurate and timely documentation of decisions on STRATA, RiO and Mosaic in line with organisational policies
• To maintain compliance with organisational and statutory responsibility for confidentiality
• Ensure proper use of the organisational resources in the course of business, ensuring minimal waste/cost

Eligibility

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly, only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital‑based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use our services.

Job description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education and experience

Essential

• Good standard of education including GCSE English & Maths or equivalent
• NVQ 3 Administration or equivalent
• Experience of working within a community setting

Skills and Aptitude

Essential

• Previous experience in a healthcare office environment
• Computer literate with an excellent working knowledge of Microsoft Office, Excel and PowerPoint
• Excellent verbal and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cornwall Partnership NHS Foundation Trust

Address

Camborne Health Office

Rectory road

Camborne

TR14 7DL

Employer's website

https://www.cornwallft.nhs.uk/ (Opens in a new tab)