Administrator Support Children In Care

Gateshead Health NHS Foundation Trust; Gateshead; On-site; GBP 22,000 - 25,000; Full time

Job summary

A regional healthcare organization based in the UK is looking for an Administrator Support for its Children in Care team. Responsibilities include managing administrative tasks, supporting clinicians, and liaising with various agencies to ensure the health needs of children in care are met. Candidates should have NVQ 3 in Business Administration, effective communication skills, and experience in an NHS environment. This role offers a unique opportunity to make a difference in children's lives while working within a supportive structure.

Qualifications

• Experience of working in an NHS or healthcare environment.
• Effective written and oral communication skills.
• Knowledge of medical terminology.

Responsibilities

• Provide administrative support to the Children in Care team.
• Manage clinics and diaries for clinicians.
• Act as a point of contact for social workers and third parties.
• Support team with data input/export for Children in Care.

Skills

Communication skills

Organizational skills

Microsoft Office proficiency

Experience in NHS

Typing skills

Education

NVQ 3 Certificate in Business Administration or equivalent

Literacy and numeracy level 2, O level grade C or equivalent

Tools

Microsoft Office

Careflow system

EMIS system

Job description

The safeguarding children's team is incredibly excited to advertise the post of administrator support for the children in care team

In this role you will provide administrative support to the children in care team which includes Consultant Paediatricians and Nurses. You will work alongside the team to ensure that the health needs of children in care are met. In this role you will also work with other agencies to achieve the best health outcomes for children in care.

Main duties of the job

• Support the team administrator in providing an efficient administrative support service to the Children in Care team to meet internal and external standards/performance indicators
• Provides support to Children in Care clinicians (e.g., managing clinics and diaries, organising meetings making best use of resource)
• Support the Team administrator and act as a point of contact for social worker, foster carers and third parties (e.g., other clinicians and services, GP's, health visitors) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
• To work as part of a team that work in partnership with the Local Authority to support the health needs of CIC and Young People.
• Support the Team Administrator to manage health assessment appointments for Children in Care
• Support the Team Administrator with smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics to ensure that the Trust meets its statutory responsibilities for Children in Care.
• Support the Team Administrator with requests internally and externally to gather information in readiness for children's health assessments.
• Provide a high-quality clinical typing service, including; clinic instructions/outcomes, minutes from meetings and populate information into report templates.
• Action tasks arising from typing; including updating systems, outcome codes and referrals to other agencies.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

Support the team administrator in providing an efficient administrative support service to the Children in Care team to meet internal and external standards/performance indicators

Provides support to Children in Care clinicians (e.g., managing clinics and diaries, organising meetings making best use of resource)

Attend regular meetings.

Support the Team administrator and act as a point of contact for social worker, foster carers and third parties (e.g., other clinicians and services, GPs, health visitors) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.

To work as part of a team that work in partnership with the Local Authority to support the health needs of CIC and Young People.

Support the Team Administrator to manage health assessment appointments for Children in Care

Input and export data pertaining to Children in Care

Support the Team Administrator with smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics to ensure that the Trust meets its statutory responsibilities for Children in Care.

Support the Team Administrator with requests internally and externally to gather information in readiness for childrens health assessments.

Provide a high-quality clinical typing service, including; clinic instructions/outcomes, minutes from meetings and populate information into report templates.

Action tasks arising from typing; including updating systems, outcome codes and referrals to other agencies.

To support the children in care/safeguarding team with the upload childrens health information to their record in a timely way.

Effectively communication with multi professional / multi agency teams, individuals and groups about sensitive or complex matters

Dealing with telephone and email queries in a timely way and transfer to appropriate team member as needed.

Communicating information verbally and in writing routine information with a range of professionals and partner agencies

Escalate any concerns to senior members of the team in a timely way

Acknowledge and accommodate any barriers to communication

Follow the Trusts ICORE values and behavioural framework

Act as a point of contact in the absence of the Team Administrator

Person Specification

• NVQ 3 Certificate in Business Administration or equivalent experience
• Key skills in literacy and numeracy level 2, O level grade C or above/ GCSE Maths and English Grade 4-9.
• Experience of working in NHS or healthcare environment
• Experienced in using Microsoft Office packages
• RSA 3 in Typing or Word Processing or equivalent experience
• Experience in working with safeguarding children
• Knowledge of Careflow system and EMIS system
• Knowledge of medical terminology
• NVQ 3 Certificate in Business Administration or equivalent experience
• Effective written and oral communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.