Administrator/Senior Health Care Support Worker

NHS; Porthmadog; On-site; GBP 25,000 - 27,000; Part time

Job summary

A leading health service provider in the United Kingdom is looking for a proactive Senior Health Care Support Worker/Administrator to join their administration team. The ideal candidate will provide excellent administrative support, manage referrals, maintain accurate records, and serve as the first point of contact for patients and families. This part-time, permanent position demands strong organizational and communication skills, with a salary ranging from £25,313 to £26,999 annually, pro rata.

Qualifications

• Able to meet the travel requirement for this position.
• Experience in a clinical setting required.
• Prior administrative experience necessary.

Responsibilities

• Serve as the first point of contact for patients and families.
• Handle incoming calls, emails, and correspondence.
• Schedule and coordinate workloads and attend meetings.
• Process referrals and maintain waiting lists.
• Maintain accurate records and databases.

Skills

Organizational skills

Communication skills

Clinical experience

Administration experience

Education

NVQ

Job description

Job Summary

We are seeking a highly organised and proactive senior Health Care support worker/ administrator to join our Tuag Adref administration team. This role is pivotal in ensuring the smooth running of our service, supporting patients and families by providing excellent administrative and clerical support.

You will be the first point of contact for enquiries, manage referrals and workloads, maintain accurate records, and support the team with a range of administrative tasks. We're looking for someone who enjoys working and supporting patients and families, have great communication skills and have excellent organisational skills.

Responsibilities

• Act as a friendly and professional first point of contact for patients and families.
• Manage incoming calls, emails, and correspondence.
• Schedule and coordinate workloads and attend meetings.
• Process and track referrals and waiting lists.
• Maintain accurate databases, records, and documentation in line with confidentiality and data protection policies.
• Assist with monitoring service performance data and producing basic reports.
• Liaise with other departments and professionals as required.
• Provide general administrative support to the Tuag Adref team.
• There is clinical elements to this post.

Qualifications and Experience

• Able to meet the travel requirement for this position.
• NVQ.
• Clinical Experience.
• Administration experience.

Additional Information

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Job Details

Date posted: 22 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £25,313 to £26,999 a year per annum, pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: 050-ACS807-1225

Job location: Alltwen Hospital, Tremadog, LL49 9AQ

Employer

Employer name: Betsi Cadwaladr University Health Board

Address: Alltwen Hospital, Tremadog, LL49 9AQ

Employer website: https://bcuhb.nhs.wales/train-work-live/