Administrator - Seafield

Guidant Global; Seafield; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading staffing solutions company is seeking an Administrator to manage inbound calls, build strong customer relationships, and assist with various administrative responsibilities. The ideal candidate should be numerate, PC literate, and possess excellent interpersonal skills. Attention to detail and the ability to work under pressure are essential. This role offers an opportunity to support a dynamic team in Scotland.

Qualifications

• Must have good telephone manners and interpersonal skills.
• Ability to work on own initiative in a high-pressure environment.
• Attention to detail is crucial.

Responsibilities

• Answer all inbound calls in a polite and professional manner.
• Build strong relationships with both external and internal customers.
• Ensure prompt resolution of complaints focusing on customer retention.
• Assist credit control with outstanding debts through query resolution.
• Understand the daily driver debrief process and deal with related issues.
• Fulfil Health and Safety responsibilities per company policies.
• Undertake any other duties as may reasonably be required.
• Support the Administration Coordinator in ad hoc projects.

Skills

Numerate

PC literate

Good telephone manner

Interpersonal skills

Ability to work on own initiative

Attention to detail

Job description

JOB TITLE: Administrator
REPORTS TO: Administration Coordinator
LOCATION: Seafield, EH6 7RF; Newbridge, EH28 8SY

SUPERVISES: N/A

HEALTH & SAFETY

• Act responsibly and to do everything they can to prevent injury to themselves and other persons.
• Observe all rules and appropriate operating procedures and instructions regarding safety at all times.
• Correctly use safety equipment, protective devices and PPE.
• Inform their immediate superior of all accidents, dangerous occurrences, near miss events, damage or potentially dangerous situations, whether persons are injured or not.
• Assist in the investigation of any accidents or incidents.
• Report any unsafe or defective plant, tools, equipment, PPE, practices, methods or other hazards.
• Participate in improving Health & Safety in the Company by making suggestions in these matters to the Manager, Supervisor or Safety Representative.

OBJECTIVES

• Ensure that Health & Safety procedures are adhered to at all times.
• Ensure that all work completed is accurately charged in accordance with customer contracts.
• Assist in raising purchase orders and maintaining records as required.

RESPONSIBILITIES

• Answer all inbound calls in a polite and professional manner logging the details accurately in Salesforce.com.
• Build strong relationships with both external and internal customers.
• Ensure prompt resolution of complaints with a strong focus on customer retention.
• Assist credit control with outstanding debts by way of query resolution.
• Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in Salesforce.com.
• Fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation.
• Undertake any other such duties as may reasonably be required within the Service Centre.
• Undertake any training and development as required.
• Support the Administration Coordinator in ad hoc projects.

SKILLS & QUALIFICATIONS

• Numerate and PC literate with good telephone manner and interpersonal skills.
• Ability to work on own initiative in high pressure environment.
• Attention to detail.