Administrator - Receptionist

Tees, Esk and Wear Valleys NHS Foundation Trust; York; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading health care organization in York is seeking a part-time Receptionist to join a friendly front-of-house team. This role involves greeting service users and staff, answering queries, and performing various administrative tasks. The ideal candidate will have a customer-focused approach and must remain calm and clear in communication. This position offers 22.5 hours per week, covering Monday to Friday afternoons.

Qualifications

• Experience in reception duties or in the NHS is not essential.

Responsibilities

• Greet service users, staff, and visitors; answer queries via phone and email.
• Perform basic admin tasks like updating calendars and handling post.

Skills

Friendly, customer-focused approach

Ability to remain calm and communicate clearly

Job description

Overview

A part time (22.5 hours) opportunity for a Receptionist to join our small, friendly front-of-house team based at Worsley Court, Selby, a child and adolescent community mental health unit. The post is to cover Monday to Friday between 12:30pm and 5:00pm.

Responsibilities

• Greet service users, carers, staff and visitors and answer queries via telephone and email.
• Remain calm and communicate clearly, promoting a positive culture for young people living with mental health issues and/or neurodiverse conditions.
• Perform basic admin tasks: update calendars, maintain visitor logs, issue access cards, handle incoming & outgoing post and calls, photocopying, and scanning.
• Ensure information in the reception area for staff and the public is clearly displayed and updated as appropriate.

Qualifications and Experience

• Friendly, customer-focused approach.
• Reception duties experience or NHS experience not essential.
• The ability to remain calm and communicate clearly is essential.

About Us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. From education and prevention to crisis and specialist care, our teams work in partnership with our patients, communities and partners to help people feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health. We are committed to new thinking that improves wellbeing and connect with communities and partners to get mental health care right, in areas that really need it. We won’t rest until everyone in our region has the mental health care they need to lead their best possible life.