Administrator/Receptionist

Acorn Training Ltd; Burton upon Trent; On-site; GBP 23,000; Full time

Job summary

A leading training organization based in Burton upon Trent is seeking front-of-house staff to manage reception and provide top-notch customer service. Candidates must have strong customer service skills and prior experience in a public-facing role. The role includes administrative tasks, managing correspondence, and supporting the team in achieving objectives. This is a full-time position offering competitive pay.

Qualifications

• Previous experience in a public forward-facing role is essential.
• Essential knowledge of Microsoft Office, especially Word, Excel, and Outlook.
• Experience in financial management or dealing with petty cash is desirable.

Responsibilities

• Manage the reception area and welcome customers and guests.
• Process travel and participant spends, ensuring auditable evidence is maintained.
• Organise meetings, schedule appointments, and manage center rooms.

Skills

Excellent customer service skills

Excellent organisation skills

Education

GCSE in English Language and Mathematics A-C/9-4

NVQ Level 2 in customer service

NVQ Level 2 in Administration

IT qualification

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Department: Employability

Location: Burton

Compensation: £22,308 / year

Description

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

To be the first point of contact for all visitors to Acorn Training, to maintain the highest customer service standards and effectively deliver our front of house services both verbally and administratively.


Key Responsibilities and Key Performance Indicators

• Managing the reception area, including welcoming customers and guests and updating sign in sheets
• Managing company correspondence, including phone calls, emails, letters, and packages
• Accurate processing of travel and participant spends to ensure that auditable evidence is in place in line with the requirements
• Organising meetings, scheduling appointments and managing the centre rooms
• Overseeing catering during company events and for relevant participants/learners and accurately recording spends
• Performing data entry roles, including updating records and databases
• Communicate with appropriate staff for course referrals.
• Communicate with all relevant staff regarding enrolments and attendance for any courses held.
• Petty cash management and reconciliation.
• Fire Warden – Training will be provided for this.
• First Aid – Training will be provided for this.
• Course enrolments and setting up assessments for training participants before enrolment onto any courses.
• Explaining courses to external/internal people.
• Check stock for refreshments, Learning resources and cleaning products.
• Updating jobs boards
• Support jobs fair within the company
• Handling any paperwork correctly working within GDPR parameters.
• Supporting the team to achieve their objectives in a busy office.
  
  

Key Performance Indicators

• Monthly 1-2-1s with the centre manager
• Enrolment targets
• Account management using our bespoke software and audit of this process.
• Regular audits of petty cash.
  
  
  
  
  
  

Skills, Knowledge and Expertise

Qualifications and specific training

• GCSE (or equivalent) in English Language and Mathematics A-C/9-4 (essential)
• NVQ Level 2 in customer service (desirable)
• NVQ Level 2 in Administration (desirable)
• IT qualification (desirable)

Experience

• Previous experience in a public forward-facing role. (essential)
• Microsoft office in particular Word, Excel and Outlook experience (essential)
• Experience in financial management, or dealing with petty cash (desirable)

Knowledge

• Knowledge of the education and Restart sector (desirable)

Skills

• Excellent customer service skills (essential)
• Excellent organisation skills (essential)

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

Please get in contact with [e-mail] to discuss alternative options you may require, or alternative application methods