ADMINISTRATOR | NELFT NHS Foundation Trust

North East London NHS Foundation Trust; Billericay; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare provider is seeking an Administrative Support professional based at Mayflower Community Hospital. The role includes assisting multiple teams with administrative tasks, managing enquiries, and maintaining electronic systems. The ideal candidate will demonstrate excellent communication skills and the ability to prioritize workload. This position offers a flexible Monday to Friday schedule, along with a High Cost Area Supplement relevant to Outer London. The application deadline for this role is Dec 29, 2025.

Benefits

High Cost Area Supplement – Outer London

High Cost Area Supplement – Fringe

Qualifications

• Strong administrative skills are required.
• Ability to manage multiple tasks simultaneously.
• Experience in handling electronic filing systems.

Responsibilities

• Support the Respiratory Team and Epilepsy and Parkinsons Team.
• Manage enquiries via telephone, email, and other routes.
• Maintain electronic filing systems and prepare reports.

Skills

Excellent communication

Workload prioritisation

Knowledge of Microsoft Office

Data management

Team collaboration

Tools

Systm One

Power BI

Cisco Jabber

Job description

You will possess excellent administrative skills and good working relationships with colleagues. You will be an excellent communicator and can prioritise your workload ensuring that work is completed in a safe and timely manner.

Responsibilities

• Work in the Admin Hub supporting the Respiratory Team and the Epilepsy and Parkinsons Team at Mayflower Community Hospital.
• Deliver administrative assistance alongside nursing teams as and when required.
• Respond to enquiries and take appropriate action by telephone, correspondence or other routes within agreed time limits.
• Ensure workload is managed and prioritised appropriately.
• Establish and maintain electronic filing systems (knowledge of Systm One, Teams, Cisco Jabber and Microsoft Office Package).
• Prepare agendas, update action logs, arrange and take minutes at internal meetings, book meeting rooms, and liaise with representatives.
• Input generic data into organisational systems or in‑house records and action queries promptly.
• Receive referrals via telephone, email and online, offer appointments with clinicians, cancel or amend appointments, and send emails/SMS to patients.
• Order supplies, manage stock rotation, audit equipment and make equipment/supply packs for nurses.
• Prepare reporting: complaints and compliments, Power BI reports on 18‑week waits, health roster reports on sickness, booking clinics.
• Cover other admin hubs at various locations if required.
• Work without supervision and ensure urgent situations are addressed swiftly.

Working Hours and Location

33 hours per week over 5 days. Flexibility with working hours. This is an office‑based role at Mayflower Community Hospital.

Compensation and Benefits

• High Cost Area Supplement – Outer London: 15% of the basic salary (minimum £4,313 to maximum £5,436 per annum pro rata for part time).
• High Cost Area Supplement – Fringe: 5% of the basic salary (minimum £1,192 to maximum £2,011 per annum pro rata for part time).

Probationary Period

This post will be subject to a probationary period.

Values 2025 – 2030

• We are kind.
• We are respectful.
• We work together with our communities.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points‑based system. When calculating the basic salary for sponsorship, HCAS (High‑Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.

Use of AI

Please see the attached document regarding acceptable use of AI during the recruitment process.

Application Deadline

This advert closes Monday 29 Dec 2025.