Administrator Hospital at Home

Cornwall Partnership NHS Foundation Trust; Truro; On-site; GBP 20,000 - 25,000; Part time

Job summary

A regional health service provider is looking for an Administrator for their Hospital at Home service in Truro. This part-time role requires the coordination of day-to-day activities and support for clinical teams. Responsibilities include responding to inquiries, processing patient referrals, and maintaining accurate records. Candidates should possess strong organizational and communication skills, administrative experience, and proficiency in Microsoft Office. Commitment to maintaining patient confidentiality and trust policies is essential.

Qualifications

• Educated to GCSE level including Maths and English.
• Administrative experience in a busy office environment is required.
• Proven use of Microsoft Office tools is mandatory.

Responsibilities

• Coordinate day-to-day activities for clinical teams.
• Respond to phone calls and process referrals.
• Carry out data entry and ensure record accuracy.

Skills

Strong communication skills

Good organisational skills

Ability to adapt quickly

Education

Educated to GCSE level or above (Maths & English)

NVQ Level 2 or equivalent

Administrative experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Cornwall Partnership NHS Foundation Trust

Administrator Hospital at Home

The closing date is 25 January 2026

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply: Cornwall Partnership NHS Foundation Trust, Royal Cornwall Hospitals NHS Trust, Cornwall and Isles of Scilly Integrated Care Board. If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

This is a key role within the Hospital at Home service, providing comprehensive, high‑quality administrative support to the clinical teams who enable patients to receive safe and effective care in their own homes.

Based at the Truro Office, this part‑time post (22.5 hours per week) will involve a range of administrative duties to support the smooth and efficient running of the service. The successful candidate will play an important role in coordinating day‑to‑day activities, ensuring accurate record‑keeping, and acting as a point of contact for both internal teams and external stakeholders.

This role would suit someone who is organised, adaptable and able to work collaboratively within a busy healthcare environment, with a strong focus on delivering a high standard of support to both clinicians and patients.

Main duties of the job

• Supporting clinical staff including health care assistants, nurses, ward managers, advanced clinical practitioners.
• Responding to phone calls as the first point of contact with the Hospital at Home service.
• Processing referrals which could be received via multiple routes.
• Admitting and discharging patients to the wards as directed by the clinical team.
• Carrying out data entry to support the team.
• Booking appointments through the RIO electronic patient record system.
• Arranging the delivery of clinical equipment for patients to be monitored in their own home.
• Supporting data submissions which inform the wider system of the Hospital at Home service.
• Working in line with Trust policies and proceduresֆ.
• Observing and maintaining confidentiality of the workplace.
• Using all required Trust systems as directed.

Communication and Working Relationships

• Building relationships with other staff in the Cornwall health community.
• Liaising with outside agencies and the public where necessary.
• Maintaining good working relationships with colleagues within the Hospital at Home service.

Management and Personal Development

• Providing cover for other administrative colleagues when required.
• Participating as an appraisee in the Trust's appraisal system.
• Being able to work as part of a team.
• Participating in regular supervision with your line manager.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK. Hotel. Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, suche admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result RDC also work closely with our partners in Devon. In the summer, and during otheritant holidays, lots of people choose to visit the area. This increase the numbers of people who use our services.

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education/Qualifications

• Educated to GCSE level or above (Maths & English)
• NVQ Level 2 or equivalent qualification or experience
• Administrative experience within a busy office environment
• Proven use of Microsoft Office (Word, Excel, PowerPoint)
• RSA II Typing
• Knowledge of experience of using bespoke CFT systems and electronic diary management
• Able to work in a pressurethode work settings

Personal Qualities

• Strong communication and interpersonal skills
• Good organisational Skills
• Ability to adapt to new work settings quickly
• Evidence of education related to communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cornwall Partnership NHS Foundation Trust