Administrator (Heathfield Lodge)

ivolve care & support; Swansea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A supportive care organization in Swansea is seeking a professional for an administrative role at Heathfield Lodge. The successful candidate will provide essential administrative support and cover the reception area. Responsibilities include assisting with daily rotas and cash handling, requiring excellent customer service and a calm demeanor in high-pressure situations. This rewarding position offers competitive pay and various benefits, including flexible hours and employee assistance programs.

Benefits

5.6 weeks annual leave

Flexible working hours

Pension plan

Specialist skills training

Recognition programs

Discounts for gym memberships

45p per mile travel reimbursement

Free Employee Assistance program

Qualifications

• Experience in administrative roles or reception work is preferred.
• A friendly personality is crucial for daily interactions.
• Background in customer service is beneficial.

Responsibilities

• Provide professional administrative services at the home.
• Cover busy reception and assist staff with daily rotas.
• Handle cash and pre-loaded cards responsibly.

Skills

Exceptional customer service skills

Methodical approach

Compassionate attitude

Ability to work under pressure

Tools

Computer systems

Time and Attendance system (Sona)

Job description

Your new role at Ivolve is calling you!

We would like to invite you to join our amazing team of professionals in Heathfield Lodge. The successful candidate will be required to provide an efficient and professional administrative service to the home along with providing cover on a busy reception. Full training will be provided.

Location

Heathfield Lodge, 31 Heathfield, Swansea, SA1 6EJ

Shifts

37.5 hours per week

Pay Rate

£12.21 per hour

Why chose Ivolve

We are here to support people who live with us, people choose us because of the experiences we create. We build and nourish relationships with the people we care for and support, their families and friends and health and social care professionals. We take pride and pleasure in helping others, provide high-quality services.

What is involved

This role will require extensive use of Computer systems, time and Attendance system "Sona" and assistance / support with daily rota’s for staff along with cash handling /pre-loaded cards – therefore a methodical, systematic approach to working is essential. A background in these areas would be beneficial. A “can do” attitude along with an ability to keep calm under pressure at times of conflicting priorities is also essential to the role. As the role will involve daily interaction with the people we support, staff and external visitors, a friendly personality with exceptional customer service skills is very important, but above all, you will need to be patient, kind and compassionate. A background in these areas would be beneficial. A “can do” attitude along with an ability to keep calm under pressure at times of conflicting priorities is also essential to the role. In return you will enjoy a rewarding career in a growing organisation

How we support you

• We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours and pension.
• A learning journey that grows with you to reach Care worker standards.
• Specialist skills training, apprenticeships, and nationally recognised qualifications.
• Recognition with cash prize lotto, scratch cards and Heroes.
• Discounts include supermarkets, flash sales and more
• Salary Finance for lower-cost loans and to save for special occasions
• 45p per mile if you need to travel
• Free confidential Employee Assistance programme

Industry-leading recognition

• Colleague Lotto – Giving everyone the opportunity to win great cash prizes.
• Prize winning scratch cards - aligned with values in action!
• We recognise our colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards.
• Loyalty Scheme recognising colleagues at work anniversaries.

Financial wellbeing

• Discounts include high street, supermarkets, flash sales, gym memberships and more.
• Blue Light discount programme – funded by us.
• Salary Finance scheme for lower cost loans and to save for special occasions or rainy days.
• Government mileage rates if you need to travel

Emotional wellbeing

• Free confidential Employee Assistance programme with qualified counsellors
• Free wellbeing App
• Practical advice covering things like consumer rights, anxiety, childcare and more

Social wellbeing

• Award-winning App for news and info
• Internal social media & Team Communities