Administrator - Cath Lab and Cardiac Physiology

NHS; Rhyl; On-site; GBP 25,000 - 27,000; Part time

Job summary

A leading health organization in Wales is looking for a flexible Administrator/Receptionist to join their Cath Lab and Cardiac Physiology team. The role involves providing excellent customer service and effective administrative support in a busy environment. Candidates should possess good communication skills, a relevant qualification, and prior reception experience. This part-time position offers a salary range of £25,313 to £26,999 per annum, with a commitment to supporting diversity and inclusion in the workplace.

Qualifications

• Must have a good standard of education.
• Adaptable and able to concentrate in a pressurized environment.
• Experience in clerical or reception roles is essential.

Responsibilities

• Provide professional and prompt administrative support.
• Book patients in line with access targets.
• Communicate sensitive information with tact and diplomacy.

Skills

Excellent customer service

Advanced reception skills

Good organizational skills

Communication skills

Education

English and Mathematics to GCSE equivalent level

NVQ level 3 Customer Care or equivalent

Tools

IT qualification

Job description

Job Summary

An exciting opportunity has become available to join the Cath Lab and Cardiac Physiology administration team at Ysbyty Glan Clwyd as an Administrator/Receptionist. The successful applicant is expected to be very flexible, have a pleasant personality, a positive approach to their work, excellent customer service and communication skills, advanced reception skills and the ability to deal with sensitive matters and highly confidential patient information. Applicants must have a good standard of education, be adaptable and have good organisational skills. The post holder will provide first‑class administration support to the department.

Responsibilities

Work in pressised environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of an efficient and effective booking service for a variety of diagnostic clinics. Use own initiative in sometimes complex situations to ensure that patients are booked in line with local and national access targets. Deal with sensitive and confidential issues relating to Cardiology affecting patients, the public and staff according to guidelines. As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties. Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity, particularly where there are barriers to understanding. Make sound decisions and judgements using initiative and level of authority as agreed with Line Manager. Knowledge and understanding of the structure, policies, management and operational procedures within the department and the Health Board as required in order dealing with internal and external enquiries in a competent and confident manner.

Qualifications

• English and Mathematics to GCSE equivalent level.
• NVQ level 3 Customer Care or equivalent qualification or experience.

Desirable Qualifications

• IT qualification.

Experience

• Previous clerical / reception experience.
• Able to concentrate on administrative duties in an unpredictable environment, ability to manage work with constant interruptions from medical staff and telephones.
• Able to communicate information clearly and sensitively in person and over the telephone.
• Ability to work to strict deadlines and prioritise tasks.

Desirable Experience

• Knowledge of referral to treatment times and patient pathways.
• Previous waiting list management experience.
• Knowledge of NHS structures and processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer Details

Betsi Cadwaladr University Health Board

North Wales Cardiac Centre, Ysbyty Glan Clwyd

Sarn Lane

Bodelwyddan

LL18 5UJ

Website: https://bcuhb.nhs.wales/train-work-live/

Pay and Working Pattern

Band 3: £25,313 to £26,999 a year per annum pro rata. Permanent, Part‑time.

Reference Number

050-AC860-1225

Job Locations

North Wales Cardiac Centre, Ysbyty Glan Clwyd, Sarn Lane, Bodelwyddan, LL18 5UJ

About Us

Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the Disability Confident Employer scheme.