Administrator | Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Reading seeks a full-time Administrator to join its innovative team. The role includes maintaining efficient office procedures, booking appointments, and supporting healthcare professionals. Applicants with NVQ3 or equivalent experience, and a background in administration or customer care are preferred. The position offers flexible working options and generous annual leave.

Benefits

Flexible working options to support work-life balance

27 days’ annual leave rising with service

Generous NHS pension scheme

Excellent learning and career development opportunities

Cycle to Work scheme

Free parking across Trust sites

Qualifications

• Basic knowledge of administration and/or office procedures is required.
• Previous experience in an office and/or customer care environment is necessary.
• Familiarity with Microsoft Office Suite is important.

Responsibilities

• Serve as the central contact point for the Reading Mental Health Service team.
• Use RIO to check referrals and book appointments.
• Maintain effective communication across the service and document meetings.

Skills

Basic knowledge of administration and/or office procedures

Experience in customer care environment

Knowledge of Microsoft Office Suite

Education

NVQ3 or equivalent qualification/experience

Job description

Overview

Interview will be held on 26th Sept 2025

An exciting opportunity has arisen to join the expanding and innovative administration team within the Reading Mental Health Service, in the role of full time Administrator. This post is based at Prospect Park Hospital, Monday to Friday from 9am to 5pm i.e. 37.5 hours per week, supporting a dynamic and multidisciplinary team.

The Mental Health Administration Team takes pride in the continuous support we provide to our clinical colleagues. Effective teamwork is a cornerstone of our community services and essential to delivering high-quality care.

You will be working alongside a supportive team led by the Business Support Manager, and including Mental Health Nurses, Service Managers, and other healthcare professionals, including medical consultants.

Responsibilities

• Post Holder will be the central point of contact and maintain relationships across the services, assisting the Reading Mental Health Service team in the development and maintenance of efficient and effective office procedures.
• To use RIO to check referrals, help co-ordinate and book appointments.
• Maintain effective communication across the service, including procedures for answering telephones and taking messages. Report any faults with telephone equipment to relevant parties and monitor until any issues are resolved.
• Responsible for administrative tasks, as designated by the Business Support Manager, including the ordering of stationery and maintaining office supplies.
• Support projects within the service by undertaking various administrative and clerical tasks.
• Attend designated meetings where the information may be complex and sensitive, taking and transcribing minutes. Distribute information prior to and after meetings in a timely way.

About Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Benefits

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• Cycle to Work and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Requirements

• NVQ3 or equivalent qualification/experience
• Basic knowledge of administration and/or office procedures
• Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
• Knowledge and experience of using a variety of software programmes/packages, including Microsoft Office Suite

Additional information

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Maryann Dance on 0118 960 5612 or email: [e-mail] who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

This advert closes on Wednesday 17 Sep 2025