Administrator, Asset Services

FRP Advisory; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technical services company is seeking a dedicated professional to ensure optimal machine performance and enhance customer satisfaction. Responsibilities include advising on corrective actions, monitoring machine health, and supporting the call center team. Ideal candidates should have experience with plant machinery and outstanding interpersonal skills. This role emphasizes driving continuous improvements and collaborating with engineering teams.

Qualifications

• Experience dealing with customer concerns/complaints.
• Experience of plant machinery at a technical level.
• Strong interpersonal skills for effective communication.

Responsibilities

• Advising on suitable corrective action.
• Monitoring machine health through oil samples.
• Supporting the call centre team with technical feedback.
• Carrying out machine inspections and managing onsite processes.
• Promoting company values and safe practices.

Skills

Customer service experience

Technical knowledge of plant machinery

Strong interpersonal skills

Commercial awareness

Computer literacy

Experience with multiple OEM brands

Job description

This role is part of the Briggs Group team, responsible for ensuring optimal machine performance and customer satisfaction.

Responsibilities

• Advising on suitable corrective action.
• Monitoring machine health through oil samples and diagnostic reports.
• Supporting the call centre team with technical and onsite feedback.
• Covering relevant field service control during annual leave.
• Advising on machine application and offering suitable alternative options where applicable.
• Carrying out machine inspections, managing damage and onsite rental processes.
• Ensuring daily check processes are carried out and assisting in training, including toolbox talks.
• Seeking out continuous improvement initiatives.
• Working closely with the UP in-house Engineering team.
• Promoting company vision, values, and a positive safety philosophy.

Qualifications

• Experience dealing with customer concerns/complaints to the customer's satisfaction.
• Experience of plant machinery at a technical level, including relevant applications in the field.
• Strong interpersonal skills, enabling effective communication and relationship building at all levels, including complaint resolution.
• Extensive commercial awareness with a full understanding of P&L control and balance sheet governance.
• Computer literacy with good written and report‑writing abilities.
• Experience managing multiple OEM brands, encompassing Core Quarry and ancillary products.