Administrator and Customer Care Assistant

Thomas Cook; Birmingham; On-site; GBP 18,000 - 20,000; Full time

Job summary

An exciting opportunity awaits at a leading online travel business for an Administrator and Customer Care Assistant. This role, initially a 12-month maternity cover, offers the chance to join a dynamic team in Birmingham, where your exceptional organizational and communication skills will shine. You will be the go-to person for customer inquiries and complaints, ensuring a seamless experience for clients. With a supportive work environment and potential for permanent employment, this is your chance to contribute to a company renowned for its customer service excellence and enjoy various employee perks, including access to trade price holidays and a generous pension scheme.

Benefits

Access to trade price holidays

Generous pension scheme

Interest-free loan for first-time house buyers

Free use of company’s luxury holiday apartment in Spain

Employee perks benefits scheme

Qualifications

• Strong attention to detail and excellent administration skills required.
• Previous experience in administration and complaint handling is essential.

Responsibilities

• Handle customer complaints professionally and timely.
• Manage supplier invoices and office stationery stock.
• Perform ad-hoc administration duties as needed.

Skills

Attention to detail

Administration skills

Organizational skills

Communication skills

Work ethic

Previous administration experience

Complaint handling

Experience in travel agency

Job description

Holidaysplease is an award-winning online travel business turning over around £30 Million in sales annually. We specialise in long haul luxury destinations and pride ourselves on delivering the highest quality service to our customers. It is this that has earned us our many business awards and industry recognition including our exceptional customer feedback score of 5/5 from over 3300 reviews on Trust Pilot. We now have an exciting opportunity for an Administrator and Customer Care Assistant to join our busy Head Office in central Birmingham.

This role is a Maternity Cover for 12 months initially with a view to extend to permanent full time thereafter.

Responsibilities:

1. Be the main point of call for customer complaints, resolving those in a professional and timely manner.
2. Ensure all supplier invoices are received on time and distributed to the team members for checking before correctly issuing these to our customers.
3. Manage office stationery stock.
4. Deal with any changes to schedules and errors on bookings and communicate any necessary notifications to our team and customers.
5. Perform ad-hoc administration duties as and when required.

Skills Required:

1. Exceptional attention to detail.
2. Excellent administration skills.
3. Highly organised and capable communicator.
4. A very strong work ethic and a desire to go “above and beyond”.
5. Previous administration experience is essential.
6. Experience in dealing with complaints is essential.
7. Experience in working within a travel agency or other travel business would be an advantage.

Job Specification:

Title: Administrator and Customer Care Assistant.

Salary: Between £18K-£20K per annum based on experience.

Location: Central Birmingham (St Paul’s Square) – B3 1RD postcode.

Hours: 9am – 5.30pm Monday – Friday (flexible start and finish times).

Contract: Maternity Cover 12 months fixed term (with a possibility of becoming permanent).

Holiday: 20 days plus 8 BH increasing by 1 day a year for each year’s service (maximum of 25 days).

Other benefits: Access to trade price holidays, generous pension scheme, interest-free loan for first-time house buyers, free use of the company’s luxury holiday apartment in Spain and employee perks benefits scheme.