Administrator (Administration)

European Foundation for Business Qualification (EFBQ); Ellesmere Port; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global energy services leader is seeking an Administrative Support professional in Ellesmere Port. This part-time role (30 hours/week) involves managing day-to-day administrative tasks, supporting clients and internal teams, and ensuring compliance with contract standards. Ideal candidates will demonstrate strong communication skills, proficiency in Microsoft Office, and the ability to multitask. With an emphasis on service delivery and customer satisfaction, this position offers an opportunity to contribute to a significant energy transition effort.

Qualifications

• Proficiency in Microsoft applications (Outlook, Word, Excel).
• Experience providing administrative support to operational teams.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Provide administrative support to clients and internal teams.
• Manage day-to-day administrative tasks and databases.
• Raise and monitor responsive works orders as per contract KPIs.
• Maintain compliance and ensure customer satisfaction.

Skills

Interpersonal skills

Verbal communication

Written communication

Microsoft Outlook

Microsoft Word

Microsoft Excel

Organisational skills

Attention to detail

Problem-solving

Job description

Base Location: Equans Office, Floor 2, Ellesmere Port Library, CH65 0BG

Salary: £12.21 ph PAYE

Working Pattern: Tue to Fri, 8:00 to 16:00

EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.

This role provides administrative support to clients and internal teams across the contract. Responsibilities include managing day-to-day admin tasks, databases, access passes, post handling, reception cover, and meeting support. The role works closely with supervisors and management to ensure services meet contract KPIs, compliance standards, and customer expectations. The position is part-time, 30 hours per week, Tuesday to Friday.

Key Accountabilities

• Act as the first point of contact for clients and internal stakeholders requiring administrative support.
• Manage day-to-day administrative tasks including postal scanning, forwarding, and database maintenance.
• Issue and manage ID badges, access fobs, print cards, site keys, and community service bookings.
• Raise, issue, and monitor responsive works orders in line with contract requirements and KPIs.
• Monitor shared inboxes and respond to queries, escalating issues to management when required.
• Support end-of-month reporting by capturing data such as overtime and site audit information.
• Ensure office facilities are fully stocked, compliant, and operational at all times.
• Provide financial administrative support, including tracking purchase orders and cleaning requests.
• Offer reception cover at client sites and support council meetings through accurate minute-taking.
• Work closely with Supervisors and the Soft FM Manager to ensure compliance, service delivery, and customer satisfaction.

Key Skills & Requirements

• Strong interpersonal skills with a professional and customer-focused approach.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Proven experience providing administrative support to operational teams.
• Ability to plan, organise, and prioritise workload while maintaining accuracy.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Ability to work independently as well as collaboratively within a team.
• Confidence in building and maintaining relationships with stakeholders at all levels.
• Flexible, adaptable, and proactive approach to problem-solving.
• Understanding of compliance, health & safety, and service delivery standards within a contractual environment.

What happens next?

Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.