Administrator

Pertemps; West Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A successful family business in West Midlands is seeking an Office Administrator / Scheduler to manage scheduling for field engineers and handle various administrative tasks. The role involves using a CRM system and providing excellent customer service in a fast-paced environment. Ideal candidates should be confident, organized, and possess strong multitasking abilities. Full product support and training are provided to foster learning and development within the team.

Benefits

Full training and product support

Friendly working environment

Opportunity for learning and development

Responsibilities

• Scheduling 12 field engineers (AV & Electrical).
• Booking and managing jobs in Clik (our CRM system).
• Handling incoming calls and managing the shared inbox.
• Providing excellent customer service and support.
• Updating job records with notes, photos, and parts used.
• Supporting the Office Manager with daily administrative tasks.
• Chasing engineers for missing information and documentation.
• Confirming bookings and managing engineers' daily diaries.
• General office duties as required in a busy environment.

Skills

Confident, capable, calm under pressure

Strong administrative and organisational skills

Comfortable on the phone and dealing with customers

Excellent multitasking ability with a proactive approach

Quick learner, happy to roll up sleeves and get stuck in

Scheduling or coordination in trades or similar industries

CRM experience

Tools

Clik (CRM system)

Job description

Overview

We are excited to be recruiting an Office Administrator / Scheduler to join a fast paced, family successful business. This is a full-time role, office based and ideally an immediate start but will wait till January 5th for the right person.

Main Duties

• Scheduling 12 field engineers (AV & Electrical)
• Booking and managing jobs in Clik (our CRM system)
• Handling incoming calls and managing the shared inbox
• Providing excellent customer service and support
• Updating job records with notes, photos, and parts used
• Supporting the Office Manager with daily administrative tasks
• Chasing engineers for missing information and documentation
• Confirming bookings and managing engineers' daily diaries
• General office duties as required in a busy environment

Ideal Skills

• Confident, capable, calm under pressure
• Strong administrative and organisational skills
• Comfortable on the phone and dealing with customers
• Excellent multitasking ability with a proactive approach
• Quick learner, happy to roll up sleeves and get stuck in
• Scheduling or coordination in trades, field service, AV, electrical, repairs, or similar industries an advantage
• Working in a fast-paced environment
• CRM experience

Benefits

In return we will provide full product support and training, a fun and friendly working environment, the opportunity to learn and develop and be part of a dynamic and successful business.