Administrator

The University of Edinburgh; United Kingdom; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A leading higher education institution is seeking an experienced administrative support professional for its Student Counselling Service. The role involves managing clinical appointment allocations and providing a first point of contact for student enquiries. Candidates should have strong IT proficiency, excellent interpersonal skills, and the ability to work under pressure. This full-time position requires at least three days on campus, offering a competitive salary and comprehensive benefits package.

Benefits

Competitive salary

Generous holiday entitlement

Defined benefits pension scheme

Staff discounts

Family-friendly initiatives

Flexible work options

Qualifications

• Experience providing administrative support in a similar role.
• Proficiency in managing enquiries and clinical appointments.
• Demonstrated ability to communicate sensitively with students.

Responsibilities

• Provide administrative support to the Student Counselling Service.
• Manage clinical appointment allocations.
• Respond to student enquiries in a timely manner.

Skills

Strong IT skills

Experience in an office environment

Good interpersonal and communication skills

Resourcefulness

Ability to work under pressure

Tools

Microsoft Office Suite

Job description

Grade UE04: £26,093 to £28,778 per annum

USG / Student Counselling Service

Full-time: 35 hours per week

Open-ended: permanent

The Counselling Service is looking for an experienced and enthusiastic individual to provide excellent administrative support to the Student Counselling Service.

The Opportunity

You will have the opportunity to work as part of a small administrative team providing customer-focused support to a busy team of counsellors and psychotherapists to students. Daily tasks include allocating and managing clinical appointments; being first point of contact for all queries and responding to enquiries from students seeking counselling in a timely and sensitive manner. Tasks are rotated on a daily basis so post-holders need to have knowledge and ability to work in all team activities.

The post is full-time (35 hours per week) and you would be expected to work 5 days per week, at least 3 days on campus.

The University Counselling Service is accredited by the British Association for Counselling and Psychotherapy.

Your skills and attributes for success

• Strong IT skills and fully proficient in the use of the Microsoft office suite.
• Experience working in a similar office environment.
• Good interpersonal and communication skills with the ability to be positive, tactful and non‑judgemental.
• Be resourceful and able to use initiative.
• Able to work to a high standard whilst under pressure.

Click to view a copy of the full job description.

As a valued member of our team you can expect

• A competitive salary
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community
• Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family‑friendly initiatives, and flexible work options. Check out the full list on our staff benefits page and use our reward calculator to discover the total value of your pay and benefits.

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note

Closing date: Monday, 5th January 2026

Interviews will be held week commencing 19th January 2026.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.