Administrator

NHS; Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health and social care organization in Peterborough seeks a reliable Administrator for their Assertive Outreach team. The role includes managing referrals, appointments, and providing overall administrative support. Ideal candidates should demonstrate exceptional organisational skills, a strong teamwork ethic, and the ability to work under pressure. This opportunity offers a chance to positively impact the community's mental health services while developing your professional skills in a supportive environment.

Qualifications

• Preferred experience in a busy office/customer facing environment.
• Capability to manage own workload effectively.
• Prior NHS Office experience is beneficial.

Responsibilities

• Provide admin support to the Assertive Outreach team.
• Manage referrals and appointments efficiently.
• Ensure high-quality communication with patients and staff.

Skills

Excellent customer care skills

Excellent typing/audio skills (50wpm)

Good organisational skills

Ability to work under occasional pressure

Flexible approach to work

Ability to work as part of a team

Education

Educated to GCE/GCSE standard

RSA Stage II/NVQ Level 2 in Administration

Tools

Health care IT systems

Job description

Cambridgeshire and Peterborough NHS Foundation Trust – Administrator

The closing date is 15 December 2025

We are currently recruiting a reliable, committed, motivated and valued Administrator for a new Assertive Outreach team. You will be required to provide a comprehensive administration service.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health concerns then we want to hear from you.

Main duties of the job

This role involves providing admin support to the Assertive Outreach team in Peterborough.

You will be dealing with referrals, managing mailbox, arranging appointments, sending clinical correspondence, data inputting, face to face and telephone contact with patients and the clinical staff, scanning documentation, photocopying, email correspondence, creating meeting agenda, taking minutes, and providing general administration duties to support the clinic and team. This role might involve possible travel to other sites on an adhoc basis.

This role will require excellent organisational, communication, interpersonal skills and ability to work autonomously and within a team. The ideal candidate will have a strong team work ethic, sense of accountability, friendly, positive, professional outlook, accompanied by an ability to work under pressure at times.

There is potential for additional tasks to be added on to this role.

About us

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high‑quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

To achieve our goal, we look to recruit high‑calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under‑represented groups including disabled people and members of our ethnic minority and LGBTQ+ communities.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
• Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.
• Inputting and updating service user information and service user/team activity on computerized information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Person Specification

Education/Qualifications

• Educated to GCE/GCSE standard.
• RSA Stage II/NVQ Level 2 in Administration or equivalent.
• Good command of written English.

Experience

• Experience of working in a busy and demanding office/customer facing environment.
• Experience of planning and organising own workload and of staff within own span of control.
• Experience of supporting a multi‑disciplinary team.
• Previous experience of working in a NHS Office environment.
• Experience in using computer programmes including health care IT systems.

Skills & Abilities

• Excellent customer care skills.
• Excellent standard of typing/audio skills (50wpm).
• Good organisational skills.
• Ability to work under occasional pressure/stress.
• Flexible approach to work.
• Ability to work as part of a team.
• Ability to deal with typing letters or reports which may contain distressing information.
• Knowledge of medical terminology.
• Knowledge of data protection act.
• Clear understanding of confidentiality and the importance of maintaining confidentiality for patients.

Other

• Ability to travel to other Trust sites, if required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridgeshire and Peterborough NHS Foundation Trust