Administrator

HCRG Care Group; Gravesend; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Gravesend is seeking a committed Administrator to join their Administration Team. This role involves delivering exceptional customer service, providing secretarial support to clinical colleagues, and ensuring efficient office operations. Candidates should have strong organizational and communication skills, experience in a healthcare setting, and proficiency in Microsoft Office. Benefits include competitive salary and access to wellness programs. The position requires flexibility and a proactive attitude.

Benefits

Access to training and development courses

Health and lifestyle platform for wellness support

Staff benefits scheme for discounts

Qualifications

• Experience as an administrator in customer care, healthcare, or social care.
• Proven ability to handle complex information with discretion.
• Ability to maintain high performance and prioritize workload.

Responsibilities

• Deliver impeccable customer service and support.
• Provide secretarial and administrative support to clinical teams.
• Maintain efficient office operations and manage clinical stock.

Skills

Organisational skills

Communication skills

Microsoft Office proficiency

Diplomacy and discretion

Job description

Benefits

• Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development.
• Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users.
• Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual "Ask our Executives" event, where you can submit questions to the board and hear updates regularly on company strategy and objectives.
• Working in an environment focused on the highest clinical and quality standards with 100% of services within our organisation being rated overall good or outstanding by the Care Quality Commission.

Job Introduction

As an Administrator you will join a team who are focused on delivering impeccable customer service to our staff and service users, providing continuous improvement through the use of technology and innovation to really make our service users and staff feel the difference. The position will be part of a wider business support function and has a key role in providing secretarial, clinical administrative and organisational support across the full range of office and service activities, including the smooth running of the office and secretarial/administrative support to a range of frontline clinical colleagues (please see attached Job Description).

Request

We are looking for an enthusiastic and committed individual to join our Administration Team.

Key Responsibilities and Requirements

• Experience as an administrator within a customer care, healthcare or social care setting.
• Excellent organisational skills with a positive proactive approach to support colleagues across the Business Unit and the stakeholders that use our services.
• Excellent written and verbal communication and interpersonal skills. The role will involve the transmission of fairly complex, sensitive and clinical information. A significant degree of diplomacy, tact, confidentiality and discretion will need to be displayed at all times.
• Ability to maintain a high level of performance and able to prioritise workload to meet agreed deadlines.
• Role will involve daily manual handling of clinical stock.
• To be prepared to travel across the Business Unit to meet the needs of the Service (Dartford, Gravesend, Sittingbourne and Sheppey).
• To be efficient and a highly motivated individual who will work flexibly within the team and across the Business Unit.
• Excellent knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
• Ability to record accurate minutes/notes and present to a high standard.
• To be office based within a Community Hospital/equivalent setting Monday to Friday.

Salary

£23,865 (pro rata) and access to our HCRG Care Group pension.

Additional Benefits

• MyWellness - a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well‑being service available 24/7/365 online and by telephone including counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self‑help, telephonic career coaching and monthly well‑being newsletters.
• My Reward Hub - our staff benefits scheme which grants you access to premier offers and discount off products including flights, holidays, gyms and media, along with regular competitions and giveaways.