Administrator

Jobs & Business Glasgow; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional service provider in Glasgow is seeking a Company Administrator to ensure efficient business operations. This role involves managing administrative tasks, scheduling services, and providing excellent customer service. The ideal candidate will have strong organisational skills, attention to detail, and a customer-oriented approach. Experience in an office support role is essential. The position offers a dynamic work environment.

Qualifications

• Experience in an administrative or office support role is essential.
• Proficient in Microsoft Office (Word, Excel, Outlook) and general IT systems.
• Ability to work independently as well as part of a team.

Responsibilities

• Handle day-to-day office administration including calls and emails.
• Schedule and manage bookings for valeting services.
• Act as the first point of contact for customers.

Skills

Organisational skills

Time-management skills

Written communication skills

Verbal communication skills

Customer service skills

Attention to detail

Tools

Microsoft Office

Job description

Overview

The Company Administrator plays a key role in supporting the smooth running of a car valet business by managing administrative tasks, coordinating operations, and providing excellent support to both staff and customers. The role involves handling office duties, managing bookings, processing payments, maintaining records, and ensuring compliance with company procedures. This position requires excellent organisational skills, attention to detail, and the ability to multitask in a fast‑paced environment.

Duties : Administration & Office Support

Handle day‑to‑day office administration, including answering calls, responding to emails, and dealing with enquiries. Schedule and manage bookings for valeting services, ensuring accurate recording of customer requests. Maintain and update company databases, spreadsheets, and customer records. Prepare invoices, receipts, and process payments (cash, card, or online). Monitor office supplies and order stock when necessary.

Customer Service

Act as the first point of contact for customers, providing professional and friendly service. Handle customer queries, complaints, or requests efficiently and effectively. Communicate with customers regarding booking confirmations, service updates, and collection/delivery arrangements. Maintain strong relationships with both new and returning clients.

Staff & Operations Support

Assist in scheduling valeters and mobile service teams, ensuring efficient use of resources. Support recruitment processes by helping with job adverts, applications, and interview arrangements. Maintain staff records, including timesheets, holidays, and training logs. Provide administrative support to managers and supervisors to ensure smooth daily operations.

Compliance & Reporting

Ensure company policies, health and safety standards, and GDPR regulations are followed. Maintain accurate financial and operational records for auditing purposes. Prepare reports on bookings, sales, and expenses to support management decision‑making. Assist with marketing and promotional activities, including social media updates and customer communications.

Essential Requirements

• Previous experience in an administrative or office support role (essential).
• Strong organisational and time‑management skills with the ability to prioritise workloads.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and general IT systems.
• Customer service skills with a professional and approachable manner.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy in all administrative tasks.

Desirable Requirements

• Experience in the automotive, valeting, or service industry (desirable).