Administrator

Regent's Park Healthcare; Cambridge; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading healthcare provider in Cambridge seeks a highly professional Administrator to support clinical staff and patients at the Cambridge Heart Clinic. The role requires at least 2 years of administrative experience preferably in a healthcare setting, strong IT skills, and the ability to work under pressure. Candidates should demonstrate excellent organisation and customer care skills while managing sensitive communications confidentially. Flexible working hours may be available, promoting a supportive environment for patients and staff.

Benefits

Company pension

Private medical insurance

Free parking

Additional leave

Company events

Sick pay

Responsibilities

• Support senior managers and clinical staff at Cambridge Heart Clinic.
• Manage patient complaints and maintain service quality.
• Provide front of house reception service for patients.
• Process sensitive patient communications confidentially.

Skills

Excellent organisational skills

Customer care skills

High standard of presentation

Ability to manage correspondence

Problem-solving abilities

Education

2 years of administration experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Regents Park Healthcare are looking for a highly professional, comprehensive, effective and efficient Administrator to support the senior managers, clinical staff and patients at our Cambridge Heart Clinic.

Main duties of the job

The successful candidate will have minimum 2 years administration experience within NHS or other healthcare setting, high levels of professionalism, discretion and confidentiality, calmness under pressure and an outgoing and friendly attitude. The candidate will be highly literate, with exceptional attention to detail, strong IT skills and furthermore, will be able to effectively prioritise numerous tasks to achieve tight deadlines.

About us

We provide a safe, friendly and comfortable environment for patients and their families at what we recognise is a vulnerable time in their lives. Our services are designed and delivered to suit the patient, never forgetting that each person is individual and has specific emotional as well as clinical needs.

Cambridge Heart Clinic provides a best-of-both-worlds approach: access to expert care from top UK cardiologists and the very highest standards of patient service, combined with the confidence of being in an NHS hospital with the vast array of specialist equipment and resources often lacking in a private hospital we deliver the highest standards of safety and quality without compromise.

Job responsibilities

JOB TITLE

Administrator (NHS Band 2 or 3, depending on experience)

REPORTS TO

Cambridge Heart Clinic, Cambridge, UK (CHC)

HOURS

We can consider both part-time and full-time hours.

Core hours 37.5hrs/week normally, 09:00 17:00 Monday to Friday; however, flexibility may be required to support our services with occasional evening or Saturday working to support clinics. These would be discussed and agreed with you in advance.

SALARY

KEY RESPONSIBILITIES AND DUTIES

To support and liaise with Clinical Lead and Nursing Teams within Cambridge Heart Clinic to provide a full, high-quality service, including all administrative duties for our patients journey;

To support the Patient Services Manager to manage patient complaints/concerns and Doctify reviews so that emails are sent out weekly and timelines are adhered to;

To deal with enquiries face to face, via telephone and email;

To provide a range of documents such as letters, spreadsheets or posters, using relevant software packages (i.e., Word, Excel, and PowerPoint);

To provide a front of house reception service, greeting patients and families and providing any required information as necessary.

To undertake all tasks in a confidential manner, as you may be dealing with sensitive patient or staff communication and correspondence;

To be able to prioritise your own workload and recognise needs whilst prioritising these according to urgency amongst Senior Management Team;

To liaise with patients, relatives, general practitioners, community services, consultant medical staff from both Cambridge Heart Clinic (host hospital Cambridge University Hospitals) and other hospitals personnel in a pleasant and efficient manner;

To work flexibly and provide cover for colleagues across the service as required, including covering receptionist duties in the clinic itself.

To assist with reasonable management requests that may fall into the remit of Administrator that are not listed above.

BENEFITS

• Additional leave
• Company events
• Company pension
• Free parking
• Private medical insurance
• Sick pay

REQUIREMENTS:

1. Ability to commute/relocate:

• Cambridge CB2 0QQ: reliably commute or plan to relocate before starting work

2. Experience:

• Administrative: 2 years

Person Specification

Problem Solving Abilities

• (E) Ability to manage correspondence and telephone enquiries
• (E) Ability to find a solution to problems as they arise
• (E) Ability to prioritise
• (E) Consistent and systematic follow-up to all processes

Skills and Presentation

• (E) Reliable
• (E) Punctual
• (E) Excellent organisational skills
• (E) Accuracy and consistency
• (E) High standard of presentation at all times
• (E) Customer care skills

Knowledge and Understanding

• (E) Excellent spoken and written English
• (E) Knowledge of Office applications including Microsoft Word, Excel and Outlook
• (E) Ability to use a variety of software packages
• (E) Understanding and sensitivity to patients concerns
• (E) Awareness of patient confidentiality
• (E) Excellent interpersonal skills
• (D) Good grasp of medical terminology
• (D) Prior experience in cardiology
• (E) Prior experience as an administrator in an office setting
• (D) Driving licence
• (D) Knowledge of NHS IT systems
• (D) Private medical insurance experience

Interpersonal

• (E) Excellent and tactful verbal and non-verbal communication skills
• (E) Friendly and helpful attitude
• (E) Ability to be a team player
• (E) Willingness to engage in development appropriate for this role
• (E) Demonstrate an enthusiastic approach to the role
• (E) Confidence of working with senior doctors and managers

Risk and Responsibility

• (E) Ability to maintain patient confidentiality
• (E) Ability to maintain accurate records at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,198.95 to £27,395.94 a yearNHS Band 2 or 3, depending on experience.