Administrative Officer

HM Courts & Tribunals Service (HMCTS); Nottingham; On-site; GBP 26,000; Full time

Job summary

A government agency is seeking a Civil Admin Officer to assist in managing County Court claims and facilitate communication with court users. The role includes administrative tasks to ensure an efficient court process. Candidates should possess strong attention to detail and communication skills, as well as the ability to manage inquiries from the public effectively. Work patterns are flexible and can accommodate part-time schedules, contributing to a supportive working environment.

Benefits

Annual Leave - 25 days, increasing to 30 days after five years

Pension options available

Training and development opportunities

Family Friendly policies

Flexible benefits and discounts

Qualifications

• Excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritise tasks efficiently.

Responsibilities

• Assist with the creation and management of County Court claims.
• Handle correspondence from court users.
• Liaise with judges regarding listing and hearing of cases.

Skills

Attention to detail

Strong written and verbal communication

Time management

Multi-tasking

Job description

General Information

Salary: £25,582

Working Pattern: Full Time, Part Time, Flexible Working

Vacancy Approach: External

Location: Nottingham Region, East Midlands

Closing Date: 30-Jan-2026

Post Type: Permanent

Grade: AO

Number of jobs available: 3 | Reserve List: 12 Months | Job ID: 13797

Your Role

Civil Admin Officers assist with the creation and management of County Court claims, which involves accounting for court fees, handling correspondence from court users, and liaising with judges regarding listing and hearing of cases. You will also manage enquiries from service users via post, email, telephone, and face‑to‑face. Types of claims handled include possession, road traffic accidents, insolvency, credit card debt, loan debt and hire purchase debt. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Your Skills and Experience

With a friendly and approachable manner, you will have excellent attention to detail, strong written and verbal communication skills and a desire to deliver proactive and effective support to customers by phone and email. You will be skilled in organising your time, prioritising efficiently, able to multi‑task and adapt to using various software packages. You will enjoy working in a busy environment and helping court users navigate the justice system.

Further Details

These operational roles are customer facing and office based.

Standard full time hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns where they meet the demands of the role and business needs. All part‑time applications will be considered in accordance with the MoJ’s Flexible Working policy. The minimum part‑time hours would be 32 hours per week over 5 days.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skill level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held such a visa, please raise this during your vetting checks. If you do not meet the new eligibility criteria, you will need to consider other options to obtain and/or maintain your right to work in the UK.

Location

Nottingham County and Family Court, 60 Canal Street, Nottingham, NG1 7EJ.

Benefits

• Annual Leave – 25 days on appointment, increasing to 30 days after five years of service. Staff may buy or sell up to three days of leave each year.
• Pension – The Civil Service offers a choice of pension schemes.
• Training – The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Networks – Employees can join networks that provide advice and support and enable the views of minority group employees to be expressed directly to senior management. Current networks include: employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and LGBTI employees.
• Support –
  • Family Friendly policies such as reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts.
  • Potential eligibility for alternative government childcare support schemes.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition. If you feel the recruitment process has breached the principles, you may raise a formal complaint in the following order:

• Transformative Business Services (0345 241 5359 or email)
• Ministry of Justice Resourcing team
• Civil Service Commission (details available)

As a Disability Confident employer, MoJ is committed to providing adjustments throughout the recruitment process and workplace. Interviews can be offered to disabled candidates who meet the minimum selection criteria, with reasonable adjustments available.

Diversity and Inclusion

The Civil Service is committed to attracting, retaining and investing in talent regardless of background. For more information see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The “Making the Civil Service a Great Place to work for veterans” initiative includes a guaranteed interview scheme for eligible former armed forces members.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Nationality Requirements

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries with the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and their family members with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and their family members who have applied for settled or pre‑settled status under the EUSS
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals and certain family members with accrued right to work in the Civil Service

Contact Information

MoJ – 0345 241 5359 (Mon‑Fri 8am‑6pm) or email. Please quote job reference 13797.

HMPPS – 0345 241 5358 (Mon‑Fri 8am‑6pm) or email. Please quote job reference.

Job Description Attachment

• Admin Officer Job Description.docx