Administrative Officer

Brook Street; Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A public sector staffing agency is seeking a dedicated Admin Officer to manage the flow of asylum customers during their interviews. You will be responsible for ensuring compliance with Home Office values while making informed decisions that support our diverse service users. This position requires strong interpersonal skills and offers training for up to 6 weeks without annual leave. Candidates must have lived in the UK for more than 3 years and hold a valid passport.

Qualifications

• Must hold a valid passport and have lived in the UK for longer than 3 years.
• Experience working with vulnerable individuals or communities.
• Ability to communicate effectively despite language barriers.

Responsibilities

• Manage the flow of asylum customers attending their interviews.
• Make informed decisions that support customers.
• Ensure compliance with Home Office values.

Skills

Interpersonal communication

Team collaboration

Decision making

Job description

Admin Officer – Home Office

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.

Location: Waterside House, Kirkstall Road, Leeds, LS4 2QB

Office Based

Pay: £13.85 per hour

Working Days/Hours: Monday to Friday, 37 hrs per week

Shifts (rota): 8am‑4pm or 9:30am‑5:30pm

Opportunity to be deployed to other sites across the UK, if this is suitable to the candidate's personal situation. Travel/expenses/subsistence will be provided.

Responsibilities

• Managing the in and out flow of asylum customers attending their substantive interviews (08:00‑17:30, Monday to Friday)
• Making well informed decisions for our customers
• Demonstrate sound interpersonal communication skills and thrive working as part of a team
• Communicate effectively with our diverse service users, taking into account language barriers and vulnerabilities
• Collaborate with teams, peers and senior management to drive continuous improvement and consistency across the directorate
• Compliance with Civil Service and Home Office values when liaising with customers and decision makers
• Liaising with Home Office security to build rapport and maintain close working relationships
• Conducting Home Office systems checks prior to each interview in line with performance and quality expectations. This is to ensure customers are supported correctly and any security concerns are raised appropriately

Training

No annual leave during training period. Training duration: up to 4-6 weeks.

Clearance Level

CTC + DBS.

Role Specific Requirements

You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that a period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Equal Opportunities

Brook Street supports the Armed Forces Covenant and will interview all veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability and/or a veteran or spouse/partner of military personnel and meet all essential criteria, we encourage you to reach out via the Brook Street website to register your interest and indicate the role you are interested in. We are committed to engaging with you. In case of a high volume of eligible ex‑military candidates, Brook Street will interview the most suitable within that group.