Administrative Customer Service Assistant

pyramid8; Castleford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A staffing agency is seeking an Administrative Customer Service Assistant to work in Castleford for 22.5 hours per week. This temporary role requires strong organisational and customer service skills, as you will be the first point of contact for enquiries and manage day-to-day operations. The ideal candidate will possess excellent administrative skills and a customer-focused attitude.

Qualifications

• Excellent administrative and organisational skills.
• Communicates clearly and confidently, both on the phone and in writing.
• Attention to detail accurately maintaining records.
• Works well in a team and is willing to step in to support colleagues when needed.
• Has a professional, customer-focused attitude.

Responsibilities

• Be the first point of contact for telephone enquiries.
• Manage diaries, schedules, and email correspondence.
• Handle general administrative duties including filing and photocopying.
• Maintain accurate computerised records and databases.
• Process invoices and prepare sundry debtor accounts.
• Manage equipment stock levels and assist with ordering.
• Support teams with arranging appointments.
• Build effective relationships with colleagues and external agencies.

Skills

Administrative skills

Organisational skills

Communication skills

Customer service skills

Job description

Administrative Customer Service Assistant

Reference: P8JOB5938 |Specialist area: Administration |Sector: Public Sector

About the Role

We’re looking for an organised and proactive Administrative Assistant to join our clients existing team on a temporary basis for 5 months working 22.5 hours per week on set days of Monday, Tuesday and Wednesdays. In this vital role, you’ll help provide an efficient and effective administrative service and over the phone customer service which will involve speaking with a variety of external service providers within the public sector. This role requires exceptional organisational skills along with strong administration and customer service skills and experience.

What You’ll Be Doing

As part of our dedicated team, you’ll:

• Be the first point of contact for telephone enquiries, resolving queries in a friendly and professional manner.
• Manage diaries, schedules, and email correspondence to support the team’s day-to-day operations.
• Handle general administrative duties including filing, photocopying, and collating information, responding to and sending emails.
• Maintain accurate computerised records and databases, ensuring information is kept up to date.
• Process invoices and prepare sundry debtor accounts for customer payments.
• Manage equipment stock levels and assist with ordering and budget monitoring.
• Support teams with arranging appointments
• Build effective working relationships with colleagues and external agencies including councils, health trusts, and suppliers.

About You

You’ll be someone who:

• Excellent administrative and organisational skills.
• Communicates clearly and confidently, both on the phone and in writing.
• Attention to detail accurately maintaining records.
• Works well in a team and is willing to step in to support colleagues when needed.
• Has a professional, customer-focused attitude with a genuine desire to help others.