Administrative Assistant - Community Midwifery | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prominent healthcare organization in Manchester is seeking a motivated Administrative Assistant to support the community midwifery team. This role involves managing scheduling for antenatal and post-natal appointments, handling telecommunication, and maintaining accurate records. Ideal candidates will have excellent IT skills, experience in customer service, and strong communication abilities. Flexibility in working hours is essential as shifts include evenings and weekends.

Qualifications

• Experience in a customer service or healthcare environment is essential.
• Ability to work both independently and as part of a team.
• A friendly and conscientious approach to liaising with staff and patients.

Responsibilities

• Provide administrative support to ensure timely scheduling of antenatal and post-natal appointments.
• Handle high volumes of calls while delivering excellent customer service.
• Perform data entry, record keeping, and accurate typing.

Skills

Excellent IT skills

Customer service experience

Good interpersonal skills

Strong communication skills

Organisational skills

Job description

Overview

Are you a positive, people person? Are you keen to succeed and grow in a role that plays an integral part in enhancing our patient's experience and be the welcoming figure of our community Midwifery Service? Then we would love you to apply for this role.

The Community Midwives team are seeking a highly motivated and supportive Administrative Assistant to join our busy service.

We work alongside the community midwives, operating within clearly defined policies, procedures, protocols and guidelines, to aid the smooth running of a busy community midwifery service reflecting high quality customer care in all that we do.

Responsibilities

• Provides vital administrative support to the community midwifery service to ensure women are scheduled for their community antenatal and post-natal appointments at time critical intervals.
• Handles high volumes of telecommunication, delivering excellent customer service and acting as the first point of contact for patients.
• Performs administrative tasks such as data entry, record keeping, and accurate typing.
• Multitasks and adapts quickly to meet changing service requirements.
• Provides cross‑cover to the wider maternity services during times of need.

Qualifications & Skills

• Excellent IT skills and experience working in a customer service or healthcare environment.
• High levels of personal commitment to facilitate the delivery of a patient‑focused service.
• Good interpersonal skills and the ability to work on your own initiative and as part of a team.
• A friendly and conscientious outlook with the ability to liaise with all levels of staff and patients.
• Strong communication and organisational skills, accurate typing and the willingness to adapt and develop your skill set.

Working Hours & Shift Pattern

Flexibility is key as the post holder is required to work a range of shifts including short and long days – Monday to Sunday on a rota basis (including bank holidays). The post holder will also be expected to provide cross cover to the wider services within Maternity during times of need.

About Manchester University NHS Foundation Trust (MFT)

MFT is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe. With 10 hospitals and a wide range of community services, we care for over 1 million people each year, and a team of over 30,000 people is at the heart of everything we do.

You’ll find that we’re committed to helping you grow – whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone and support you with training, development and a caring environment where your health, wellbeing and safety matter.

Diversity and Inclusion

Diversity Matters – MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating unlawful discrimination across our workforce. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. If you have any special requirements to help you with your application, please contact the manager named below.

Artificial Intelligence in Applications

While AI tools can support spelling, grammar or formatting, we expect that the content of your application – especially personal statements and responses to role‑specific questions – is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Closing Date

This advert closes on Tuesday 9 Dec 2025