Administration Officer - RightCare Barnsley Single Point of Access

Cheswold Park Hospital; Barnsley; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare facility in Barnsley is looking for a full-time patient care coordinator to handle patient referrals and communications. The ideal candidate should have strong communication skills, NVQ level 3, and proficient IT skills. This role involves working in a busy environment, responding to numerous daily contacts from service users and health professionals, and maintaining confidentiality. A flexible working pattern is required to meet healthcare service demands.

Qualifications

• Good verbal and written communication skills.
• Ability to work without direct supervision using own initiative.
• Ability to work effectively as a team.
• Excellent accurate typing and IT skills, including Microsoft Word, Excel, Outlook, PowerPoint.
• Ability to organise and prioritise workload effectively.
• Ability to empathise and deal tactfully with families, service users and colleagues.
• Sound understanding of confidentiality in relation to healthcare delivery.
• Ability to work flexibly and adapt to changing demands.
• Ability to cope under pressure.

Responsibilities

• Receipt and distribution of patient referrals via telephone/email.
• Accurately transcribing medical conditions and patient details.
• Responding to over 500 daily contacts to ensure quality patient care.
• Maintaining confidentiality and confidentiality standards.
• Acting as the principal point of contact for service users.

Skills

Good verbal and written communication skills

Ability to work without direct supervision

Ability to work effectively as a team

Excellent accurate typing and IT skills

Ability to organise and prioritise workload

Empathy and tact in dealing with others

Understanding of confidentiality

Flexibility to changing demands

Ability to cope under pressure

Education

NVQ level 3 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Job Summary

RightCare Barnsley SPA is based at Kendray Hospital and we are here to ensure that Barnsley residents receive the right care, in the right place at the right time. This role receives patient referrals from a variety of sources, including GPs, hospitals and health professionals and processes them to the appropriate area while liaising with clinical staff for advice to ensure patients receive the right response to their care needs as quickly as possible. We receive over 500 contacts a day, answering calls from families, service users and health professionals dealing with a variety of situations to ensure the best patient care and outcome. We operate 365 days a year, working 8am to 8pm on a rolling shift pattern that includes weekends and Bank Holidays. Each 8 hour shift includes a 30 minute lunch. It is a 5 week rota equating to working 1 weekend in 5. At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. We encourage and welcome applications from all protected characteristic groups and we value diversity and want our workforce to be reflective of our communities. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues and volunteers to share this commitment.

Working Pattern & Pay

Contract: Permanent
Band: Band 3
Salary: £24,937 to £26,598 a year
Working Pattern: Full-time, Flexible working
Date Posted: 29 January 2026
Reference Number: C9378-B2270
Location: Kendray Hospital, Doncaster Road, Barnsley, S Yorkshire, S70 3RD

Responsibilities

• Receipt and distribution of patient referrals to the appropriate staff via telephone/email and SystmOne as per departmental procedures and timescales.
• Accurately transcribing medical conditions, treatments, prescriptive medicines, and patient demographics to ensure nursing staff can treat appropriately.
• Responding to over 500 daily contacts from families, service users, and health professionals to ensure the best patient care and outcome.
• Maintaining confidentiality and confidentiality standards in all interactions.
• Working flexibly to meet the needs of the service and adapt to changing demands and frequent interruptions.
• Acting as the principal point of contact for users of the service, including individuals from within and outside the Trust, service users, and members of the public.

Qualifications & Experience

• Good verbal and written communication skills.
• Ability to work without direct supervision using own initiative.
• Ability to work effectively as a team.
• Excellent accurate typing and IT skills, including Microsoft Word, Excel, Outlook, PowerPoint.
• Ability to organise and prioritise workload effectively, including using observation skills to identify potential risks.
• Ability to empathise and deal tactfully with families, service users and colleagues.
• Sound understanding of confidentiality and relation to healthcare delivery.
• Ability to work flexibly and be responsible to changing demands and frequent interruptions.
• Ability to cope under pressure.

Person Specification

• Physical Attributes (Essential): A satisfactory sickness record over the previous 2 years and ability to fulfil occupational health requirements.
• Training (Essential): Willing and able to undertake all Trust mandatory training and subsequent refresher training relevant to the area, ongoing job development and training and maintain skills.
• Qualifications (Essential): NVQ level 3 (or equivalent qualification) or RSA III, or demonstrate competency at level 3.
• Experience (Essential): Recent secretarial/administrative experience with copy/audio typing, note/minute taking, and using email, maintaining and updating paper and electronic diaries, arranging meetings, and working effectively as a team member with minimum supervision in a busy environment with competing demands and maintaining strict confidentiality.
• Special Knowledge/Skills (Essential): Good written and verbal communication skills, decision‑making and prioritisation, knowledge of Data Protection Act, customer care skills, good interpersonal skills, diversity/cultural understanding, resilience to pressure, non‑judgemental empathetic manner, observation skills to identify potential risks and act appropriately, demonstrates Trust values, and ability to fulfil Trust induction.
• Personal Attributes (Essential): Flexible to meet demands of the post, responsive attitude and approach, dress appropriately for the environment, and ability to travel around the Trust as appropriate to role.

Employment Details

• Employer Name: South West Yorkshire Partnership NHS Trust
• Address: Kendray Hospital, Doncaster Road, Barnsley, S Yorkshire, S70 3RD
• Website: https://www.southwestyorkshire.nhs.uk