Administration Officer - Band 3 AHHPS

NHS; Abercynon; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent health board in Wales is looking for an Administration Officer. This role includes comprehensive administrative support for vaccination services, requiring excellent communication skills and the ability to work independently. Candidates should possess relevant qualifications and experience, particularly in administrative procedures and NHS settings, with a good understanding of data protection and confidentiality. Offering a supportive and team-oriented environment, this position involves adhering to established policies and procedures.

Benefits

Leading pension

Generous leave

Career growth opportunities

Ongoing learning and development

Qualifications

• Knowledge of clerical and administrative procedures.
• Ability to work independently and under pressure.
• Experience in validation work and NHS settings.

Responsibilities

• Provide comprehensive administration support for vaccination services.
• Input data into vaccination and demographic databases.
• Adhere to health board policies and procedures.

Skills

Excellent communication and customer care skills

Good organisational and time management skills

Ability to speak or learn Welsh

Education

Vocational Level 3 qualification

RSA/OCR III typing qualification

Tools

Microsoft Office

Job description

Administration Officer - Band 3 AHHPS

The closing date is 05 October 2025.

The Administrative Officer will be an integral member of the vaccination and immunisation service, while supporting the wider health protection function. The post holder will provide a comprehensive and effective administration service within the department, working on their own initiative within standard operating procedures and adhering to accepted policies and procedures of the University Health Board.

Main duties

The main duties of the role include all administrative tasks to support the vaccination and immunisation services, supporting vaccinations for all patients and staff within the CTMUHB area, and supporting the admin function of the wider Health Protection work. The post holder will input data into vaccination databases as required, including the Welsh Immunisation Service (WIS) and Service Point on a daily basis, and other technology such as Welsh Demographic Service (WDS) on a needs basis, along with any other computer packages used within the wider Health Protection. Please view the attached Job Description for further details.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse region. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General Hospitals, several community hospitals, and primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's city life, the Brecon Beacons, and the coastline at Ogmore. Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will find a full Job Description and Person Specification attached within the supporting documents or by clicking Apply now to view in Trac.

Person Specification

Aptitude and Abilities / Skills

• Excellent communication and customer care skills and a good telephone manner.
• Good organisational and time management skills.
• The ability to speak or learn Welsh to a satisfactory level.

Personal Qualities

• Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary.
• Diplomacy skills when dealing with patients/relatives who may be aggrieved or irate.
• Remain calm under pressure.
• Ability to work as part of a team or as an individual.
• Use initiative to resolve problems.
• Ability to work to deadlines.

Circumstances

• Able to undertake the duties of the role.
• Able to travel to other sites in a timely manner as required.

Qualifications and Knowledge

• Knowledge of clerical and administrative procedures and systems acquired through Vocational Level 3, or possess the skills, knowledge, training and experience to equivalency.
• RSA/OCR III typing qualification or equivalent skills, knowledge and experience.
• Good standard of education
• Experience in validation work
• Knowledge of office practices and administrative procedures. Able to establish new processes
• Demonstrate a sound knowledge and understanding of confidentiality and data protection.
• Knowledge and understanding of working with guidelines, policies and procedures.
• Knowledge of the importance of Health & Safety Regulations in the workplace.

Experience

• Ability to work independently.
• Fully conversant with all Microsoft Office software.
• Experience in validation work
• Previous NHS experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board