Administration Officer

ESSEX PARTNERSHIP UNIVERSITY NHS FOUNDATION TRUST; Rochford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional health service provider in Rochford is seeking an experienced administrator for its Podiatry Administration Service. The role involves managing patient data on SystmOne, providing telephone support, and ensuring high-quality service delivery. Candidates should possess excellent organizational and interpersonal skills, be computer literate, and have a compassionate approach to patient care. This position offers a supportive team environment within a dynamic healthcare setting.

Benefits

27 days holiday plus bank holidays

Excellent pension up to 14.5%

Staff discounts and benefits

Interest-free season ticket loans

Supplement income through bank shifts

Flexible working available

Qualifications

• Experience with SystmOne is an advantage.
• Ability to support patient care through effective communication.
• Professional and friendly interaction with patients.

Responsibilities

• Manage patient data on SystmOne.
• Provide telephone support and appointment management.
• Ensure accurate recording of all activities.

Skills

Administration skills

Interpersonal skills

Organizational skills

Computer literacy (MS Word, Excel)

Compassionate patient care

Tools

SystmOne

Job description

Responsibilities and Duties

• To work as a member of the Podiatry Administration Service ensuring a high quality and efficient service is provided at all times.
• Patient data management on SystmOne.
• Maintain smooth running of the office, including stationery audits.
• Telephone support: receiving and making calls to patients including making appointments on SystmOne and answering general queries relating to appointments.
• Operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust's localities.
• Ensure the timely and accurate recording of all activity across services using trust information systems.
• Require a team approach to ensure cover for absence across all services/locations and be required, on occasion, to relocate to provide this cover.

Working for Our Organisation

• Receive supervision and support to help fulfil potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• Provide mental health and wellbeing services, occupational health advice and counselling when needed.
• Run recognition awards to recognise staff's hard work and dedication.

Application Requirements

Important note: as part of your application, include professional references with business contact information covering the last three years of employment history. Personal or character references are not accepted.

As a newly appointed employee, you are responsible for incurring the cost of your initial DBS check relevant to your post; the amount will be deducted from your first salary with the Trust.

Equal Opportunities and Disability

Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services and from those with disabilities. We hold the Disability two tick symbol and are committed to employing more people with learning disabilities. If you require this application form in another format (e.g., Braille or audio tape), contact the Recruitment Department on 01375 364513 or email [email protected] and we can arrange for this to be dispatched to you.

Vacancy Expiry and Application Status

The Trust has the right to expire vacancies prior to the closing date if it so wishes. We advise checking the email account registered with NHS Jobs regularly; if you have not heard from us within three weeks of the closing date, the application has been unsuccessful on this occasion.

Safeguarding and Safer Recruitment

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.

COVID-19 Vaccination Requirement

Recently the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 amended on 22 July 2021 and come into force on 11 November 2021. Anyone directly employed to work in a Care Home or required as part of their role to be deployed to a CQC registered care home must have had both their COVID vaccinations, unless exempt. This is a requirement of this role and will form part of pre-employment checks.

Risk and Alternative Employment

Staff formally at risk within the organisation will be given priority in securing alternative employment. Should it come to light that a post being advertised by the Trust is considered 'suitable alternative employment' to an individual who is at risk, the recruiting manager will be advised and the post will be withdrawn from NHS Jobs.

Applicant Profile

• Experienced candidate with an excellent level of administration, interpersonal and organisational skills; computer literate with experience of MS Word and Excel; given full training on SystmOne and other internal systems. SystmOne experience is an advantage.
• Positive and compassionate approach to supporting patient care. The role includes telephone calls from patients.
• Work in a professional, efficient, friendly and polite manner.
• Build effective working relationships, approachable and accessible with a flexible approach to work. Self‑motivated and enthusiastic individual seeking an administrative career in the NHS.

Trust Overview

Our Trust cares for more than 100,000 patients at any one time across community health, mental health and learning disability services in Essex and parts of Bedfordshire and Suffolk. We are part of a transformation journey where patients and families are at the heart of everything we do.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of pensionable pay.
• Staff discounts: Blue Light Card, NHS discount offers, staff benefits.
• Season ticket loans interest‑free to cover travel costs via tram, rail or bus.
• Work bank: supplement income and develop skills by working bank shifts.
• Flexible working available from day one for most roles.