Administration Officer

WEST ROAD MEDICAL CENTRE; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local healthcare provider in Newcastle upon Tyne is seeking an organised Administrative Officer to support a busy GP practice with over 12,300 patients. The role includes providing high-level administrative and PA support to the Practice Manager in a fast-paced environment. Candidates should possess excellent administrative skills, IT proficiency, and a keen attention to detail. Supportive workplace with opportunities for training and membership in the NHS Pension Scheme.

Benefits

NHS Pension Scheme

Annual leave

Qualifications

• At least two years experience working in an administrative role.
• Able to use Word/Excel/Powerpoint to produce reports and presentations.
• Experience of providing confidential administrative support to a senior manager.

Responsibilities

• Provide confidential high-level administrative support to the Practice Manager.
• Organize essential health and safety work like PAT Testing.
• Maintain HR files for the practice manager and administer recruitment processes.

Skills

Strong administrative skills

Excellent IT skills

Attention to detail

Organizational skills

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Systm1

Job description

AdministrativeOfficer (30 hours per week Permanent)

WestRoad Medical Centre | Newcastle upon Tyne

We arelooking for an organised, proactive Administrative Officer to join our friendlyGP practice supporting 12,300 patients. This is a varied role providinghigh-level administrative and PA support to the Practice Manager in a busy,fast-paced general practice environment.

Closing date is the 16th January 2026, however we may close the advert sooner if we receive strong applications.

Main duties of the job

You will need strong administrative and IT skills, excellent attention to detail, and the ability to work confidently with confidential information. The role will suit someone who is methodical, adaptable, and comfortable working independently while supporting a wider team. Experience in general practice or primary care and knowledge of GP systems such as Systm1 would be an advantage.

In return, we offer a supportive workplace, opportunities for training and development, NHS Pension Scheme membership, and NHS annual leave.

For full details and how to apply, please see the full job description.

About us

West Road Medical Centre is a GPPractice in Newcastle Upon Tyne. We carefor 12,300 patients and have a mix of clinical and support staff on site. We are looking for a new AdministrationOfficer to provide accurate, efficient and effective admin support to thePractice Manager and team. Thepostholder will need to be adaptable, have a positive problem-solving attitudeand an eye for detail. General Practiceis a very fast paced environment, and we are looking for someone who can workautonomously to read and understand contracts and complex instructions and workwith a team to put things into practice. This role will suit someone who can bemethodical and ensure work is completed to a high standard. In return we offera friendly, vibrant workplace, supportive employment practices, andopportunities for training and development. We offer NHS Pension and holidayentitlements. The postholder will ideally have some experience in HR processeslike recruitment.

Job responsibilities

• Provideconfidential high level administrative / PA support to the Practice Manager
• Supportpractice meetings (including HR meetings) by setting up rooms, preparingagendas, taking minutes and completing action points.
• MaintainHR files for the practice manager and administer recruitment processes
• Organiseessential health and safety work such as PAT Testing
• Organisebuilding repairs as required and conduct regular site audits
• Monitorsafety alerts received at the practice
• Recordstaff holidays, absence and training
• Recordand administer complaints
• Organisestaff training sessions, liaise with speakers and book staff onto courses
• Conductad hoc audits for the practice manager
• Maintainthe policy and audit calendar
• Updatethe practice website and intranet
• Preparead hoc reports as required by the Practice Manager
• Produceposters and information campaigns including social media
• Takemessages for the Practice Manager acting as a point of contact in their absence
• Keeppractice information leaflets up to date
• Monitorand order supplies
• Answertelephones
• Workin a confidential manner with the practice manager and senior team
• KeepHR and other records in a way that complies with GDPR
• Organisevirtual meetings and training sessions on Microsoft Teams and Zoom
• ITset up user log ins, process leavers, and support with purchase andmaintaining working order of IT equipment
• Organisethe patient participation group
• Supportthe practice manager to maintain and record compliance with health and safetylaw and CQC regulations including legionella, fire, security, PAT testing andothers
• MaintainCOSHH records and waste documentation
• Anyother appropriate duties as required by the Practice Manager

Person Specification

Experience

• At least two years experience working in an administrative role
• Able to use Word/Excel/Powerpoint to a high level to produce reports including formulas, templates, and presentations
• Able to write clearly and produce high quality documents including protocols, newsletters and minutes
• Experience of arranging meetings and training sessions
• Good working knowledge of Microsoft Outlook including managing calendars, sending appointments
• Experience of providing confidential administrative support to a senior manager and of acting as a point of contact in their absence
• Experience of GP clinical databases especially Systm1
• Demonstrable knowledge of confidentiality, safeguarding, and health and safety
• An understanding of general practice and primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.