Administration Officer

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional NHS healthcare provider in Newcastle upon Tyne is hiring for an Administration Officer. This role involves supporting a busy administration team to ensure high-quality service in a health-focused environment. The ideal candidate will have experience in customer service and administrative roles, as well as the ability to work flexibly and manage workload efficiently. Benefits include a competitive salary of £24,937 to £26,598 (pro rata for part-time). Teamwork and effective communication skills are essential.

Qualifications

• Experience in a customer/patient focused environment required.
• Proficiency in administrative tasks and recent experience.
• Ability to uphold confidentiality and prioritize workload.

Responsibilities

• Facilitate excellent customer service and handle inquiries.
• Support administrative functions in a multidisciplinary team.
• Manage diaries, take minutes, and ensure reliable service.

Skills

Customer service skills

Communication skills

Organizational skills

Typing and formatting

Diary management

Education

NVQ Level 3 in Business Administration

Audio Typing qualification

General level of education to O-Level/GCSE

Tools

Microsoft applications

Patient Information Systems

Job description

Go back Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 29 January 2026

Applications are invited from suitably qualified and experienced administration candidates to join our busy administration teams. We currently have the following Band 3 Administration Officer vacancies with the Newcastle North-East Community Treatment Team based at Benton House, 136 Sandyford Road, Newcastle upon Tyne NE2 1QE:

• 1 x full time post: 37.5hrs (Monday to Friday 9am to 5pm)

• 1 x part time post: 36hrs (Monday to Thursday 9am to 5pm / Friday 9am to 3pm)

This is a very busy service and the successful post holders will be members of the admin team to support the large multi‑disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.

You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Clinical Team Manager.

Main duties of the job

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience, including, but not limited, to the following:

• Experience working in a customer/patient focused environment (face to face and telephone)
• Administrative/Secretarial experience
• Typing and formatting letters and reports
• Minute taking experience
• Diary Management
• Ability to be self‑directed, motivated and contribute positively within a team
• Ability to change tasks at short notice
• Reliable and punctual
• Flexibility in the role
• Capability to deal with possible exposure to highly distressing or highly emotional circumstances and participation in all relevant training courses appropriate to the role
• Current holder of required qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates must be adaptable, work well as a team and provide a positive patient experience.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re‑Deployment careers hub will receive prior consideration.

Job responsibilities

Please find attached job description for full details.

Advertising date: 15 January 2026

Closing date: 29 January 2026

We welcome your application. This vacancy will close once a suitable number of applications are received.

Person Specification

Education and Qualification

• Word‑processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) e.g. NVQ Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O‑Level/ GCSE or equivalent
• NVQ Level 3 in Customer Care (or equivalent)

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e‑mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills
• Shorthand skills

Role/Team specific requirements

• Flexible attitude to cope with fluctuating workloads and occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

• Discrete in handling confidential and sensitive information

Additional Requirements

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Go back Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

£24,937 to £26,598 a year (pro rata for part time post)