Administration & Client Support Supervisor

Association of Women Doctors; Netley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing logistics provider in Netley is seeking a proactive Administration & Client Service Supervisor to lead the administration and client service functions. You will supervise a team, manage workflows, and ensure exceptional client experiences. Strong leadership and communication skills are essential. Experience in logistics is a plus. The role emphasizes a hands-on approach to team development and operational efficiency.

Qualifications

• Proven experience in administration and/or client service role.
• Experience within logistics or supply chain is an advantage.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Supervise and mentor the administration and client service team.
• Manage carrier and client rate setups.
• Handle escalated client inquiries and resolve issues promptly.

Skills

Leadership skills

Excellent communication

Problem-solving abilities

Organizational abilities

Tools

MS Office

WMS/TMS systems

Job description

About Us

We are a growing third-party logistics (3PL) provider, delivering tailored supply chain solutions to a diverse range of clients. Our focus is on efficiency, reliability, and exceptional service. As part of our continued growth, we are seeking a proactive and experienced Administration & Client Service Supervisor to lead our team and ensure smooth day-to-day operations.

The Role

This is a hands‑on leadership position where you will oversee the administration and client service functions, ensuring accuracy, compliance, and outstanding client experiences. You will play a key role in managing workflows, supporting team development, and driving process improvements across the business.

Key Responsibilities

• Supervise and mentor the administration and client service team, fostering a positive and productive work environment.
• Take ownership for the administration for the business, including weekly client charge management.
• Oversee client onboarding and maintain accurate documentation throughout the client lifecycle.
• Manage carrier and client rate setups, ensuring compliance and timely updates.
• Monitor operational performance and prepare regular reports for management.
• Handle escalated client inquiries and resolve issues promptly and professionally.
• Maintain and update Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
• Collaborate with other departments to streamline processes and enhance service delivery.

Skills & Qualifications

• Proven experience in administration and/or client service role.
• Experience within logistics, supply chain, or a related industry is an advantage but not essential.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication, problem‑solving, and organizational abilities.
• Proficiency in MS Office; experience with WMS/TMS systems highly regarded.
• Ability to thrive in a fast‑paced environment and manage competing priorities.