Administration & Client Liaison Officer

Newstyle Printing; Mile End; On-site; GBP 25,000 - 35,000; Full time

Job summary

A medium-sized print manufacturing company in England seeks a dynamic all-rounder for sales, e-commerce, and administration roles. Responsibilities include managing online store accounts, supporting customer inquiries, and overseeing stock management. Candidates should have strong analytical skills and exceptional customer service abilities. Experience in Microsoft Office and tools like WordPress and MailChimp is preferred, while printing industry experience is valued but not essential. A proactive and detail-oriented approach is crucial.

Qualifications

• Strong analytical and problem-solving skills with a proactive approach.
• Exceptional customer service and communication skills.
• Ability to prioritize work and meet deadlines.
• Self-starter, capable of working independently.
• Strong attention to detail and high level of accuracy in data entry.
• Experience with Microsoft Office packages.

Responsibilities

• Administer online store accounts and create products.
• Answer incoming enquiries and support sales activities.
• Monitor and record stock movements.
• Liaise with clients regarding orders and stock.
• Design marketing campaigns via social media.

Skills

Analytic skills

Communication skills

Problem-solving skills

Attention to detail

Teamwork

Microsoft Office

Excel skills

Tools

OnPrintShop

MailChimp

WordPress

InDesign

Canva

Job description

The position offers broad exposure to a wide range of administrative, ecommerce and business functions within a medium-sized environment (Print Manufacturing).

Newstyle Printing Co Pty Ltd is a family owned and operated business with over 50 years' experience supplying print and packaging solutions, Australia wide.

We are seeking a dynamic sales, e-commerce, client support and administration all‑rounder to join our team.

About the role:

Printing industry experience is highly valued but not essential.

Administration of online store (OnPrintShop) including:

• Administer Print Management accounts
• Creating products
• Creating new client profiles
• Entering Print Management orders
• Uploading artwork to the online stores
• Liaising with clients and account managers regarding stock, orders, changes
• Running monthly reports for management and clients

Customer Service

• Answer incoming enquiries (phone, email, website)
• Support the sales activity in the delivery of quality service
• Assist Account Managers with all general pre and post sales administration

Stock Management

• Monitor and record stock movement
• Undertake physical stock level checks/ counts when required
• Design and execute marketing campaigns via socials / website.
• Create communications to customers via MailChimp
• Updating website (using WordPress)

Required knowledge and experience

• Strong analytic and problem‑solving skills with a proactive approach
• Exceptional customer service & communication skills
• An ability to prioritise work and meet deadlines
• Be a self‑starter, capable of working independently at a high standard
• Experience working in a team‑oriented, collaborative environment
• Professional and approachable telephone manner
• Strong attention to detail and high level of accuracy in data entry
• Experience in using Microsoft Office packages
• Proficient in computer applications with strong Excel and CRM skills, and the confidence to learn new systems fast.

Optional knowledge and experience (highly valued but not essential)

• Experience in the use of OnPrintShop, Quote Print, WordPress, MailChimp, InDesign or Canva.
• Experience in inventory management, freight management or distribution
• Print industry experience

Print | Printing | Packaging | Printed Packaging