Administration Clerk

Bradford Teaching Hospitals NHS Foundation Trust; Bradford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in England is seeking a motivated Administration Clerk to join their Haematology & Specialist Medicine team. The role involves providing essential administrative support, managing appointment bookings, and handling patient pathways. Ideal candidates should possess clerical experience, strong organizational skills, and proficiency in IT systems. This position also requires effective communication with both patients and staff, ensuring high-quality service delivery.

Qualifications

• Experience in clerical and administrative roles is essential.
• Must have excellent communication skills and be able to manage sensitive information.
• Proficiency in using computers and various IT systems is required.

Responsibilities

• Provide administrative support to the Haematology & Specialist Medicine clinical team.
• Manage patient pathways including appointment bookings and investigations.
• Handle telephone queries and maintain confidentiality of sensitive information.

Skills

Computers proficiency

Clerical experience

Communication skills

Organizational skills

Detail-oriented

Education

GCSE standard or equivalent

Tools

EPR system

SystmOne

Job description

Administration Clerk

The closing date is 31 December 2025

Shortlisting to take place in the week following closing date: commencing 01.01.26

Interview expected to take place in the week following shortlisting: commencing 12.06.25

An opportunity has arisen for a motivated admin clerk to provide administrative support to the Haematology & Specialist Medicine clinical team.

The role will involve working closely with the secretarial team providing a comprehensive administrative support service. The post holder will be responsible for opening/sorting post, management of patient pathways, appointment bookings, managing waiting list, chasing investigations/test results, updating blood database and any other administrative tasks directed by the secretarial teams.

The post holder will provide a high‑quality administrative support service ensuring timely and accurate handling paperwork. Experience of EPR and appointments booking would be advantageous. Successful candidates must be efficient, well organised and able to communicate well at all levels. Accuracy and attention to detail are essential.

Main duties of the job

• Provide administrative support for the Haematology service.
• Deal with telephone calls, ensuring they are handled accurately, promptly, politely and courteously.
• Contribute to the daily delivery of the service by completing tasks assigned by the Medical Secretary/Team Coordinator in a timely and efficient manner.
• Help develop efficient and lean processes to improve service delivery.
• Assist the Team Coordinator and Secretarial colleagues with a comprehensive administrative service, including telephone calls, e‑mails and face‑to‑face contact with Trust Staff; provide advice when appropriate or relay clear messages to relevant team members.
• Use local databases and IT systems as appropriate.
• Take on medical secretary duties when colleagues are on annual leave or absent; exercise independent judgement and seek senior guidance when necessary.
• Perform any other duties as required and appropriate to the level of this post.

About us

• Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust.
• We are one team.
• We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Job responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

• Assist colleagues with workload, providing secretarial/administrative support for the Haematology service.
• Chase all investigations/test results.
• Book bloods in preparation for upcoming clinics and chase them as needed.
• Check unused slots to ensure clinic capacity is utilised effectively.
• Participate in key performance targets.
• Input clinical/administrative data for retrieval for audits and presentations; action any changes of information regarding patient pathways related to 18‑week RTT on electronic systems.
• Prioritise workload.
• Take ownership of the completion of any tasks within allotted timeframes.
• Demonstrate a professional approach to work as required by team management.
• Escalate any issues or problems to appropriate team members.
• Ensure confidentiality of information relating to patients, relatives, and staff.

Additional duties:

• Receive and manage telephone and personal enquiries, often sensitive in nature; provide constructive and sympathetic handling, refer to appropriate person and reroute calls as required.
• Administer and maintain all relevant IT systems efficiently (EPR, SystmOne, other local systems, word, internet, e‑mail).
• Deputise/cover for secretarial colleagues during periods of sickness, annual leave or training; manage own workload when necessary; work on own initiative; meet Trust and government deadlines; longer periods may involve acting‑up arrangements.
• Collaborate closely with secretaries; assist in smooth running of department and undertake other clerical duties as delegated.
• Assist or participate in training of staff, including temporary staff.
• Participate in the IPR Process.

Person Specification

Experience

• Working experience/knowledge of computers, data input and word processing
• Previous clerical experience in an administrative setting
• Experience of working face‑to‑face and/or telephone contact with the general public
• Experience of offering suggestions for improving own or team working practices.
• Previous NHS experience

Knowledge

• Understanding of Information Governance and Confidentiality
• Knowledge of Patient Administration System (or equivalent)

Qualifications

• Educated to GCSE standard (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Bradford Teaching Hospitals NHS Foundation Trust