Administration Assistant | Kent and Medway Mental Health NHS Trust

Kent and Medway NHS and Social Care Partnership Trust; Canterbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking an organized Administrative Assistant to join their team in Canterbury. The role includes supporting clinical teams, managing administrative processes, and ensuring excellent patient service. Candidates should have GCSEs in Maths and English, or equivalent, and customer service experience. Proficiency in MS Office is essential. Join a dynamic environment dedicated to providing outstanding care for the community.

Qualifications

• Confident and professional communication with patients.
• Experience with data entry and document preparation.
• Ability to manage time effectively and multitask.

Responsibilities

• Daily opening of post and date stamping.
• Data entry for new referrals and updates.
• Liaising with other departments and management of appointments.
• Preparation of documents from dictation or notes.

Skills

Customer service experience

Organisational skills

Attention to detail

Ability to work under pressure

Education

GCSE in Maths and English or equivalent

NVQ Level 2/RSA2 or equivalent

Tools

MS Office

Outlook

Excel

Word

Job description

Please note, at this stage, the role is open only to internal staff (including NHSP and Agency staff currently on placement within our organisation) and staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Any individual who is at risk of redundancy will be given priority, provided they meet the essential criteria.

Are you an organised and supportive professional ready to play a vital role in healthcare?

We are looking for a dedicated Administrative Assistant to join our team in Canterbury.

This role is the essential link that provides the critical support empowering our clinical teams to deliver the very best patient care. Our administration offices are dynamic and fast‑paced environments, and your efficiency will directly ensure our services run smoothly every day.

Opportunities

• Act as a core member of a supportive, high‑performing team.
• Ensure the efficient and effective operation of administrative processes.
• Directly contribute to the seamless delivery of outstanding care to our patients.

You will be joining our dedicated teams in Ashford and Canterbury, working alongside passionate colleagues who rely on your expertise. If you are ready to apply your organisational skills to a role that truly makes a difference in the community, we encourage you to apply!

Qualifications

• Ideally, you’ll be educated to GCSE in Maths and English or equivalent and NVQ Level 2/RSA2 or equivalent.
• You’ll either have past customer service experience, or, a brilliant understanding of what makes a great service experience. Confident, professional, organised and with a keen eye for detail; you’ll be at home speaking with our patients and making sure that your work is of the very highest quality.
• With experience in MS Office, you’ll know your way around Outlook, Excel & Word, and previous audio typing experience is a bonus.
• Able to stay calm and professional at all times, you’ll always make sure that you put the needs of our patients at the forefront.

If you’re asked to attend an interview, there will be a literacy and numeracy test.

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us – if you share our passion for better mental health care and want to be part of a team that’s doing well together.

Check out our Canterbury site

Responsibilities

• Daily opening of post, date stamping and despatch
• Data entry eg inputting of information such as new referrals and updating of progress notes, results of tests or questionnaires
• Checks relevant systems eg RiO for clinic appointment lists
• Liaising with other internal departments
• Photocopying
• Preparation of variety of documents and correspondence from tape, digital dictation or notes
• Printing information in spreadsheet or report format as required
• Likely to process confidential information
• Laminating of posters or reports and binding as appropriate
• Booking of appointments and, with appropriate supervision from the Administrators
• Arranging meetings and events
• Diary management
• Ordering of stationery and other supplies

Please refer to the attached job description for the full details on the responsibilities and person specification.

This advert closes on Tuesday 2 Dec 2025