Administration Assistant - Integrated Discharge Team

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional NHS trust in the United Kingdom is seeking a Band 3 Administration Assistant to support the Integrated Discharge Team. This role involves managing high-quality patient data, processing referrals, and facilitating smooth patient discharge journeys. Ideal candidates will possess excellent communication and organizational skills, with the ability to work independently and collaboratively. The position offers a chance to be part of a dedicated team in a leading healthcare environment that prioritizes high-quality patient care and collaboration.

Qualifications

• Fundamental role in supporting the Integrated Discharge Team.
• Ability to manage and analyze patient data efficiently.
• Demonstrate behaviours supporting an inclusive culture.

Responsibilities

• Support the Integrated Discharge Team in data collection and administrative tasks.
• Process and upload referrals, monitor communications, and provide reports.
• Collaborate with departments to resolve queries related to patient discharge.

Skills

Good communication skills

Organisational skills

Attention to detail

Ability to use own initiative

Ability to work under pressure

Job description

An opportunity has arisen to join the Integrated Discharge Team, as Band 3 Administration Assistant. The post holder will be responsible for supporting the Integrated Discharge Team in providing comprehensive and efficient collection, analysis and input of high-quality patient data and administrative support. To provide an essential support service to the Integrated Discharge Team ensuring the smooth running of the Team, the patients discharge journey, impacting on hospital flow and performance.

The post holder will work closely with the Home First Hub, and system partners supporting with processing and uploading of referrals, monitoring the Discharge Hub Mailbox and disseminating communications to appropriate team members, as well as providing accurate and timely reports. The post holder will be expected to monitor the discharge hub inbox, keep up to date with correspondence, upload referrals, ensure our trackers and spreadsheets are updated, and to complete daily discharge data and information to assist the Integrated Discharge Team in sustaining the work of the team.

The post holder will need to have good communication skills, be organised and have an attention to detail, there will be an expectation on behalf of the Integrated Discharge Team to speak with other departments to share and resolve queries relating to patient discharge. This role requires excellent organisational skills and the ability to work both independently and collaboratively, with an ability to use your own initiative and work under pressure. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries. We are a friendly, collaborative hospital,