Administration Assistant - Corporate & Commercial

Howden; Croydon; On-site; GBP 20,000 - 25,000; Full time

Job summary

An international insurance firm is seeking an Administration Assistant for their Croydon office. This entry-level role is perfect for a recent school or college leaver, providing training and support to progress into an Account Handler. Responsibilities include managing calls, emails, and office tasks while maintaining good records. A minimum of 12 months administrative experience and knowledge of Microsoft Office are required. The ideal candidate will be self-motivated with excellent attention to detail.

Qualifications

• A minimum of 12 months' experience in an administrative position.
• Ideal for recent school/college/university leavers.

Responsibilities

• Assist in handling and directing incoming calls and emails.
• Ensure records are kept up to date.
• Follow up on outstanding client requirements.
• Deal with the post on a daily basis.
• Help keep a clean and tidy office.

Skills

Self-motivated

Excellent customer service skills verbally and in writing

Excellent attention to detail

Ability to use your own initiative

Willingness to learn

Education

GCSE Maths and English (or equivalent)

Tools

Microsoft Office packages

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk, crafting bespoke solutions to empower businesses to navigate uncertainty and achieve growth. When clients prosper, we celebrate with them; when challenges arise, we provide unwavering support.

Howden, Corporate & Commercial are on the hunt for an Administration Assistant to help with day-to-day tasks in the office. We are looking for a bright, personable, self-motivated individual for this entry level role. You will be supporting a team of Account Handlers to provide clients with appropriate advice and a quality service to meet their insurance needs.

This position is ideal for a recent school or college leaver looking for their first career opportunity. We will provide you with all the training and support you need to learn our business, gain recognised industry qualifications and progress into an Account Handler role.

Please note this is a full-time, permanent opportunity. You will be based in our Croydon office and ideally be onsite for 3 days per week on average.

Overview

• Assist in handling and directing incoming calls and emails.
• Ensure records are kept up to date.
• Follow up on outstanding requirements from client questions to ensure they are actioned by an appropriate team member.
• Deal with the post on a daily basis.
• Distribute post to the correct people within the business.
• Help keep a clean and tidy office.
• Perform ad hoc work as requested.

Knowledge

• A minimum of 12 months' experience in an administrative position.
• A school/college/university leaver looking to start a career in insurance.
• Knowledge of all Microsoft packages.

Skills

• Self-motivated.
• Willingness to learn.
• Excellent attention to detail.
• Excellent customer service skills verbally and in writing.
• Ability to use your own initiative.
• Work well on your own and in a team.

Qualifications

• GCSE Maths and English (or equivalent).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We\'re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you\'re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.