Administration Assistant and Receptionist

NHS; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading healthcare provider in London is seeking a compassionate and highly organised Receptionist and Administration Assistant. This role is pivotal in providing a reassuring presence for children and families seeking support. Responsibilities include managing appointments, handling communications, and ensuring accurate records are maintained. Ideal candidates will possess strong organisational skills, excellent communication abilities, and a commitment to confidentiality. This is a full-time, fixed-term position based at The Lighthouse, focusing on the well-being of children affected by trauma.

Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of the full range of administrative procedures.
• Awareness of confidentiality requirements.
• Experience in customer-facing environments is essential.

Responsibilities

• Welcome and assist children, young people, and families.
• Respond to telephone and email enquiries.
• Coordinate appointments and process referrals.
• Support administrative tasks for the service.

Skills

Organisational skills

Excellent communication

IT competency

Problem-solving

Education

GCSE level or equivalent

NVQ Level 3 in Business Administration or equivalent

Job description

Job summary

We are seeking a compassionate, confident and highly organised Receptionist and Administration Assistant to join The Lighthouse, England's first Child House supporting children and young people who have experienced sexual abuse.

As the first point of contact for children, families and professionals, your demeanour and approach are crucial. You will help shape each person's first experience of our service, providing a calm, warm and reassuring presence for those seeking support. You will ensure that everyone who contacts The Lighthouse feels listened to, respected and guided to the help they need.

This is a fast‑paced role at the heart of our multidisciplinary team. We are looking for someone who is approachable, detail‑oriented and able to manage competing priorities while maintaining high standards of accuracy. If you want to make a real difference to children and families at a critical point in their lives, we would love to hear from you.

Main duties of the job

As our Receptionist and Administration Assistant, you will be the welcoming face of The Lighthouse, greeting children, young people and families with kindness and professionalism. You will act as the first point of contact for external professionals, such as social workers, GPs and police officers, responding to telephone and email enquiries in a timely and supportive way.

Key responsibilities include coordinating appointments, processing referrals, and maintaining accurate records using hospital systems. You will support the wider multidisciplinary team by preparing correspondence, assisting with meetings, managing shared inboxes and handling day‑to‑day administrative tasks to keep the service running smoothly.

The role requires strong organisational skills, excellent communication, and the ability to remain calm and focused when working with sensitive information or challenging situations. You will need to be confident using IT systems, understand the principles of patient confidentiality and follow established processes to keep all information secure.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research.

We provide first‑class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Person Specification - Knowledge and Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification (desirable).
• Awareness of the Childhouse model of care and the offer of support to children and young people who have experienced sexual abuse (desirable).

Person Specification - Experience

• Experience of working in a non‑routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
• Experience of working in a customer‑facing environment, resolving queries and using initiative to ensure first‑class service delivery.
• Previous NHS experience, or experience of working in a healthcare setting (desirable).
• Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures (desirable).

Skills and Abilities

• Advanced keyboard skills, and competent use of IT.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service must be made to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website.

Details

Public posting date: 11 December 2025

Pay scheme: Agenda for change

Band: 3

Salary: £30,546 to £32,207 a year per annum inclusive of HCAS

Contract: Fixed term

Duration: 15 months

Working pattern: Full-time

Reference number: 309-UCLH-7187

Location

The Lighthouse, 7-9 Greenland Place, London, NW1 0AP

Employer Details

University College London Hospitals NHS Foundation Trust

We welcome strong candidates to apply for this rewarding role that directly supports the well‑being of children and families.