Administration Assistant

Cinnamon Care Collection; Warwick; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading care home group in Warwick is seeking an Administration Assistant/Receptionist to cover annual leave and ad hoc sickness. The successful candidate will be the first point of contact, handling reception duties and providing administrative support primarily in HR. They must possess excellent customer service skills, IT literacy, and a professional phone manner. This is an excellent opportunity to work in a luxurious environment with state-of-the-art facilities.

Benefits

Company Benefits

Qualifications

• Previous telephone experience is required.
• Ability to maintain professionalism while managing reception duties.
• Experience in HR-related administration is preferred.

Responsibilities

• Welcome and greet visitors professionally.
• Answer the telephone and redirect calls.
• Provide administrative support to the Home Administrator.
• Assist with recruitment tasks.
• Organize internal meetings.
• Respond to emergency situations as needed.
• Maintain the tidiness of the reception area.

Skills

Excellent customer service skills

IT literacy

Professional telephone manner

Good communication skills

Knowledge of general administration

Neat and well presented

Excellent written and verbal English

Job description

Administration Assistant/Receptionist
£12.60 per hour plus Company Benefits

Bank Contract

A Top 20 Care Home Group 2025!

Awarded 'One of the UK’s Best Companies To Work For’

Oakley Grange is a luxurious residential and dementia care home based in Warwick offering state‑of‑the‑art facilities, which include 66 large en‑suite bedrooms and 5 luxury care suites. The home also features luxurious lounges and dining rooms, an on‑site café bar, a cinema and a professional hair and beauty salon.

We are looking for an Administration Assistant/Receptionist to work on an 'as and when' basis to cover annual leave and ad hoc sickness. Rotas are planned in advance so you will be given notice of the days/weeks to be worked.

As the Administration Assistant/Receptionist you will be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail.

In addition to reception duties, you will provide additional administration support to the Home Administrator - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification:

• Excellent customer service skills
• IT literacy – competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English