Administration Assistant

FLIR; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in Cumbernauld is seeking a Controls Administrator. The successful candidate will handle customer enquiries, manage repair unit shipping, maintain the Repair Station Database, and ensure compliance with customs regulations. Essential qualifications include secondary school education, while preferred experience includes familiarity with ERP systems. The role requires strong communication and organizational skills to thrive in a dynamic environment.

Qualifications

• Clear telephone communication skills.
• Excellent verbal and written communication skills.
• Ability to work flexibly under pressure.

Responsibilities

• Respond to enquiries and provide information to customers.
• Maintain positive image of the Repair Station.
• Operate and maintain Repair Station Database.

Skills

Communication skills

Attention to detail

Teamwork

Commercial awareness

Ability to work under pressure

Education

Secondary school education to Standard Grade

Tools

Enterprise Resource Planning (ERP) System

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Controls (part of Teledyne UK Ltd) is actively recruiting at our repair facility in Cumbernauld for a Controls Administrator.

Teledyne Controls has built its name on intelligent solutions that collect, manager and deliver aircraft data more efficiently and our innovative technology and collaborative customer relationships have revolutionised the way aircraft operators’ access, manager and utilise their data. Thus, helping to achieve higher goals in safety, performance, and efficiency.

We count over 300 airlines among our valued customers, including some of the world’s major carriers, supplying products to the major OEM’s such as Airbus and Boeing.

Essential duties & responsibilities

• Liaising with the customer – responding to enquiries, providing information, quotations and progress reports as required. Responsible for maintaining a positive image of the Repair Station in the eyes of our customers.
• Receiving and shipping Customer units for repair within the ERP system.
• Communicating customers’ priorities to the Operations Manager and technicians.
• Operation and Maintenance of Repair Station Database – computer records.
• Soft stamp issue and control.
• Carrying out Customs and Export control activities such as providing clearance instructions to couriers. Maintaining import/export spreadsheets. Issuing Export license’s when required, and ensuring all import/export entries are completed correctly.
• Control, Storage and Archiving of all maintenance documents.
• Carrying out Financial support – sending invoices, chase-up of outstanding debt with customers.
• Liaising with couriers and Shipping/Receiving Department.

Key Competencies

• Clear telephone communication.
• Ability to work to strict deadlines
• Excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work flexibly under pressure
• Teamwork and collaboration
• Commercial awareness
• Communication skills
• Positive personal motivation to do a job well, first time

Experience and qualifications

Essential:

• Secondary school education to Standard Grade. English, Computer Studies preferable but equivalents are acceptable.

Desirable:

• Experience in an Enterprise Resource Planning (ERP) System.
• Relevant office experience.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.