Admin Support - Band 3

Coventry and Warwickshire Partnership NHS Trust; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Coventry is seeking a Band 3 Admin Support within the Adult Neurodevelopment Admin Team. The successful candidate will provide an efficient and comprehensive administration service, requiring excellent communication, organisational, and secretarial skills. Responsibilities include maintaining confidentiality, supporting clinicians, and managing electronic records. The role emphasizes a positive and compassionate approach to patient care, along with a good telephone manner. Various benefits such as generous leave and development opportunities are offered.

Benefits

Generous annual leave

Learning and development opportunities

Salary sacrifice schemes

Discounts with retailers

Wellbeing support

Qualifications

• Good organisational skills and ability to work independently and as part of a team.
• Excellent telephone manner and high level communication skills.
• Typing letters and attention to detail.
• Ability to concentrate in a busy working environment and maintain accurate electronic records.
• Positive and compassionate approach to supporting patient care.
• Empathy and confidence when dealing with sensitive patient queries.

Responsibilities

• Provide an efficient and comprehensive administration service for clinicians.
• Maintain confidence and empathy in dealing with sensitive calls and complaints.
• Use the electronic patient record system to ensure accurate record keeping.
• Support the administration function of the team by carrying out general secretarial duties.

Skills

Communication skills

Organisational skills

Attention to detail

Empathy

Telephone manner

Job description

Please note: Previous applicants need not apply.

We have an exciting opportunity to recruit a Band 3 Admin Support within our Adult Neurodevelopment Admin Team.

We are looking for a dynamic individual with excellent communication, organisational and secretarial skills to support the administration function. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills, typing letters, and attention to detail.

Responsibilities

• Provide an efficient and comprehensive administration service to support the wide range of clinicians within the teams.
• Work within a busy integrated and skill mixed team, maintaining confidence and empathy in dealing with sensitive telephone calls and complaints.
• Use the full electronic patient record system to ensure accurate record keeping and support patients in a busy working environment.
• Work both independently and as part of a team, relying on each other for support with workload and guidance with sensitive patient queries.
• Support the administration function of the Adult Neurodevelopment Admin Team by carrying out general secretarial duties and maintaining the integrity of patient information.

Qualifications

• Good organisational skills and ability to work independently and as part of a team.
• Excellent telephone manner and high level communication skills.
• Typing letters and attention to detail.
• Ability to concentrate in a busy working environment and maintain accurate electronic records.
• Positive and compassionate approach to supporting patient care.
• Empathy and confidence when dealing with sensitive patient queries.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put people at our heart; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

Benefits

• Generous annual leave entitlement which increases during your time with us
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• Wellbeing support, including an in-house counselling service, external helpline and more
• Staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.