Admin Support

NHS; Nuneaton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare trust based in Nuneaton is seeking an enthusiastic Admin Support to provide comprehensive administrative assistance to various clinical teams. Successful candidates will have previous office experience, excellent customer service skills, and a strong proficiency in Microsoft Office tools. This is a full-time role offering an excellent opportunity for career development within the NHS.

Benefits

Generous annual leave

Excellent learning and development opportunities

Salary sacrifice schemes

Discounts at retailers through NHS schemes

Wellbeing support

Qualifications

• Ability to multitask and manage own workload.
• Previous office experience is required.
• Ability to work independently and as part of a team.

Responsibilities

• Provide efficient administrative support to CAMHS teams.
• Manage electronic patient records and appointments.
• Support reception team by greeting patients and visitors.

Skills

Good communication skills

Customer care skills

Attention to detail

Ability to deal with sensitive inquiries

Education

Good General Education (eg. GCSE English and Maths)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Admin Support

The closing date is 11 December 2025

Full Time Admin Support based at CAMHS, Whitestone Clinic, Nuneaton, CV11 4SG

Coventry and Warwickshire Partnership Trust are seeking an enthusiastic and self‑motivated individual with a comprehensive understanding of working as a busy Admin Support to join our CAMHS admin teams based out of Whitestone Clinic, Nuneaton.

Main duties of the job

The post holder will play an important, multifaceted role supporting the CAMHS Crisis Team, Think Family Outreach Team (TFOT) and Core CAMHS Team. As an Admin Support, you will be providing efficient and comprehensive administrative support to the CAMHS admin teams, clinicians and managers which will include taking telephone calls, data inputting, managing electronic patient records, making and rescheduling clinic or group booking appointments, and supporting our reception team at Whitestone Clinic in greeting patients and visitors to the service.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

• Generous annual leave entitlement which increases during your time with us
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• Salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• Wellbeing support, including an in‑house counselling service, external helpline and more
• Staff networks and support groups

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job responsibilities

We require a well‑organised individual who is able to empathise with our service users and is able to deal with sensitive enquiries in a confidential manner. The role requires previous office experience as well as excellent customer service skills due to the nature of the calls received.

Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multitask, manage and prioritise own workload and be able to work on both your own initiative and as part of a team.

We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible, with a flexible approach to work.

There is a requirement that you are able to travel between sites within the local area, on occasions, should you be asked to.

This is an excellent career development opportunity for a self‑motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

This post will require a standard DBS check, and it will be the postholders responsibility to finance this.

Person Specification

Qualifications

• Good General Education (eg. GCSE English and Maths)

Knowledge and Skills

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Understand confidentiality and apply the principles in every day working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern

Experience

• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of working in a busy office / customer care environment
• Work effectively and flexibly as part of a team to meet the needs of the services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Coventry and Warwickshire Partnership Trust