Admin Officers

Ministry of Justice; Swansea; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A government department in the UK is seeking candidates to provide administrative support and help progress cases through the court and tribunal systems. The ideal applicants will possess strong customer service skills, administration experience, and IT proficiency. Responsibilities include preparing court documents and maintaining records. The role offers hybrid working with a minimum of 60% in-office presence, alongside various benefits including annual leave and training opportunities.

Benefits

Annual leave – 25 days on appointment

Choice of pension schemes

Extensive training and development opportunities

Qualifications

• Experience in customer service and administration is required.
• IT proficiency and ability to learn new technologies.
• Strong written and verbal communication skills.

Responsibilities

• Prepare papers and files for court and tribunals.
• Create and update records on the in-house computer system.
• Check and verify documents and statistics for approval.

Skills

Customer service

Administration

IT systems

Attention to detail

Communication skills

Organisational skills

Job description

Overview

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Creating and updating records on our in-house computer system and entering data.
• Resulting courts accurately by interpreting information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans and other outputs against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports and other administrative outputs.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
• Occasionally attending court to cover clerking duties on an ad‑hoc basis.

Qualifications

We are looking for individuals with customer service, administration, IT systems experience and strong attention to detail. Demonstrate your transferable skills, knowledge and experience in relation to the essential criteria outlined in the job description (customer service, administrative and IT experience, communication and organisational skills).

Flexible Working

Hybrid working arrangements are available where business need allows. All employees are expected to spend a minimum of 60% of their working time in an office.

Skills and Experience

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask in a fast‑paced environment.
• Good written and verbal communication skills.
• IT proficiency with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.
• Occasional attendance in court will be required to cover clerking duties on an ad‑hoc basis.

Benefits

• Annual leave – 25 days on appointment, increasing to 30 days after five years.
• Public holidays and a privilege day.
• Choice of pension schemes.
• Extensive training and development opportunities.
• Employee‑run networks and diversity support.

EEO Statement

The Civil Service is committed to attract, retain and invest in talent wherever it is found. We are an equal opportunity employer. Ministry of Justice offers a guaranteed interview scheme for Veterans.

Visa

Skilled Worker Visa – This role is not eligible for new Skilled Worker visas in accordance with current immigration rules. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK.