Admin Officer - First-Tier Tax Tribunal - Birmingham

HM Courts & Tribunals Service (HMCTS); Birmingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A public service agency in Birmingham seeks Administrative Support roles to assist court users and judiciary. Responsibilities include providing telephony support, handling data entry, and ensuring effective customer interactions. The ideal candidate will possess strong communication skills and attention to detail, with flexibility for part-time and hybrid work options.

Benefits

Annual leave increasing to 30 days after five years

Civil Service pension schemes

Extensive training and development opportunities

Employee networks for minority groups

Family-friendly policies

Qualifications

• Strong customer service skills are essential.
• Experience in data entry and case management is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide telephony and administrative support to court users.
• Carry out general administrative duties to progress court cases.
• Manage customer complaints and correspondence.

Skills

Friendly and approachable manner

Strong written and verbal communication skills

Proactive customer support

Attention to detail

Accurate data entry

Time management

Multi-tasking

Tools

Various software packages

Job description

Overview

Salary: £25,582. Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working. Vacancy Approach: External. Location: Birmingham, West Midlands. Closing Date: 29-Sep-2025. Post Type: Permanent. Civil Service Grade: AO. Number of jobs available: 8. Reserve List: 12 Months. Job ID: 9779.

Responsibilities

• Provide excellent telephony and administrative support to court users, judiciary, mediators and management.
• Carry out general administrative duties to progress cases through the Court system or support other HMCTS functions; may require contact with other courts and venues as cases are listed for hearing.
• Data entry from paper and digital sources; manage customer complaints and correspondence; liaise with judges via email and telephone.

About Us

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support court users and colleagues within HMCTS, enabling people and businesses to access potentially life-changing justice. We seek individuals committed to public service and delivering justice.

Your Role

The Tax Chamber handles appeals against HMRC decisions relating to taxes, duties and statutory payments. We also handle some appeals related to goods seized by HMRC or Border Force, and decisions by the National Crime Agency. Our administrative teams in Birmingham form the core of National Services.

Your Skills And Experience

• Friendly and approachable manner with strong written and verbal communication skills.
• Ability to deliver proactive and effective customer support; attention to detail; accurate data entry and proficiency with various software packages.
• Strong time management, prioritisation, and multi-tasking in a busy environment.

Other Details

• These operational roles are customer-facing and office-based; non-contractual hybrid working may be available and determined by business needs. All candidates should be prepared to work from an office.
• Standard full-time hours are 37 per week; part-time, flexible and job-sharing patterns are welcomed where they meet role and business needs and are agreed prior to appointment.
• Flexible Working policy applies.
• Hybrid working arrangements blend base location, MoJ sites and/or home, subject to 60% office time minimum and local estate capacity.

Visa and Right to Work

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship for applicants applying for Skilled Worker visas for the first time unless conditions of continuous sponsorship are met. Details on eligibility, transitional provisions and right to work will be assessed during vetting.

Benefits

• Annual Leave: 25 days on appointment, increasing to 30 days after five years service; ability to buy/sell up to three days of leave each year; pro-rata leave for part-time posts.
• Pension: Civil Service pension schemes available.
• Training: extensive training and development opportunities.
• Networks: employee networks for minority groups and allies.
• Family-friendly policies, flexible benefits, and other support services.

Recruitment and Diversity

We recruit on merit and are an equality, diversity and inclusion focused employer. Reasonable adjustments are available in recruitment; Disability Confident status; information on veterans’ programs and redeployment schemes is provided.

Contact and Application

For assistance, call 0345 241 5359 (MoJ) or 0345 241 5358 (HMPPS). Quote job reference: 9779. Job Description attachment and application materials will be provided with the posting.