Admin Officer

Brook Street; Thornbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Thornbury is searching for a Cancellations Support Officer to assist with key processes. The role involves contacting lodging conveyancers and managing a busy workload. Ideal candidates should have strong customer service skills and be proficient in MS Office. This is a temporary office-based position starting on January 19, 2026 with a pay rate of £13.90 per hour.

Qualifications

• Strong telephone skills necessary for client interaction.
• Detail-oriented with the ability to follow structured procedures.
• Proficient in Microsoft Office applications.

Responsibilities

• Contact conveyancers to confirm requisitions and gather information.
• Grant extensions and manage follow-up correspondence.
• Review applications at risk of cancellation.

Skills

Confident and professional telephone manner

Strong customer service experience

Excellent attention to detail

Clear written communication skills

Ability to prioritize and manage a busy workload

Proficient in MS Office (Word, Excel, MS Teams)

Ability to take clear notes and complete accurate data entry

Job description

Cancellations Support Officer

Location: Gloucester, GL1 1DQ

Contract: Temporary - 6 months (with potential extension)
Pay Rate: £13.90 per hour
Hours: 37.5 per week | Monday-Friday | 8am-4pm/9am-5pm (flexibility required)
Working Pattern: Fully office-based
Start Date: Monday 19th January 2026

We are recruiting Support Officer's to join a team supporting key HM Land Registry processes. This role is ideal for someone who is organised, confident on the telephone, and able to manage a high-volume workload with accuracy.

You will play a vital part in preventing unnecessary application cancellations by contacting lodging conveyancers, gathering information, and ensuring applications are correctly progressed.

Key Responsibilities

• Contact lodging conveyancers by telephone to confirm receipt of requisitions and request any outstanding information
• Grant extensions of time where appropriate and send follow-up correspondence
• Review applications approaching cancellation and take appropriate action
• Check application forms and previous actions taken
• Retrieve applications from the workflow system
• Maintain accurate records on the Points Arising Screen (PAS)
• Liaise with internal teams when required
• Support continuous improvement by identifying recurring issues

Essential Skills and Experience

• Confident and professional telephone manner
• Strong customer service experience
• Excellent attention to detail and ability to follow structured procedures
• Clear written communication skills
• Ability to prioritise and manage a busy workload
• Proficient in MS Office, particularly Word, Excel and MS Teams
• Ability to take clear notes and complete accurate data entry

If you are detail-focused, proactive and comfortable with regular telephone work, please apply online today.

Successful candidates will require a DBS check and 3 years of referencing.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.