Admin Hub Lead

NHS; Chelmsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Chelmsford seeks a Full-time Admin Hub Lead. This role involves managing the Mid Administration Team and supporting clinicians through essential administrative duties, ensuring efficient communication and record management. Ideal candidates should possess advanced MS Office skills and relevant qualifications. Competitive benefits offered, including flexible working arrangements and NHS staff discounts.

Benefits

Season Ticket Loans

NHS discounts for staff

Excellent Training facilities and opportunities

Buying and Selling annual leave scheme

Day One Flexible Employer

Qualifications

• Minimum ECDL qualification or equivalent.
• Good Standard of General Education.
• Advanced knowledge of MS Office Package.
• NVQ level 3 Business Administration or equivalent experience.

Responsibilities

• Manage day-to-day tasks for the Mid Administration Team.
• Answer calls and process messages effectively.
• Maintain and operate an Appointment System for all services.

Skills

Advanced knowledge of MS Office Package

Effective communication skills

Organizational skills

Education

ECDL qualification or equivalent

NVQ level 3 Business Administration or equivalent experience

Good Standard of General Education

Job description

Go back Essex Partnership University NHS Foundation Trust

Admin Hub Lead

The closing date is 11 December 2025

An exciting opportunity has arisen for a Full time Admin Hub Lead at within the Mid Essex area and also one are in North East, with day to day responsibility for the management of the Administrators working in the Mid Administration Team. The successful applicant will be required to carry out regular supervision and appraisal as well as probation meetings as applicable and the day to day management and allocation of tasks within their area of responsibilities.

You would provide support primarily for the clinicians and general administrative duties and responsibilities. Some of the responsibilities and duties include; answering calls via phone and email and processing messages appropriately, taking meeting minutes, receiving referrals and following the processes to ensure they are screened effectively and efficiently, booking appointments and writing letters and general office duties and covering receptions as and when needed.

Main duties of the job

Accurately take minutes and transcribe when necessary as agreed with the Administration Team Leader and type general administrative correspondence using Microsoft Office Professional Suite

Answering and dealing with client / patient telephone enquiries in a confidential and helpful manner, and channeling enquiries, as appropriate to staff members (clinical and non-clinical).

Ensure the maintenance and operation of an Appointment System for all services providing appointments within the community, booking transport when necessary, using Trust and partnerships information systems

Preparation and processing of documents relating to Mental Health and Specialist Services including photocopying, and attending to postal collections / deliveries.

As a member of the administrative team, to work in support of colleagues within the Community services as well as the Administration Service, providing cover in their absence (across all sites) if required to do so.

Ensure that electronic and written records and systems for patients and staff are accurately and appropriately maintained.

You would provide support primarily for the clinicians as well as general administrative duties and responsibilities.

In delivering your duties you are expected to display behaviour's that are aligned with the Trust values and as required in accordance with the NHS Constitution at all times.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job responsibilities

Job / Department Overview

Mid Essex Administration team is a medium sized team providing service to Mid Essex area. We are highly motivated to provide a professional, efficient and effective service. Our administration team is responsible for the provision of an effective clinical and non-clinical administrative support within the service for the multi-disciplinary teams. You would provide support primarily for the clinicians and general administrative duties and responsibilities. Some of the responsibilities and duties include; answering calls via phone and email and processing messages appropriately, taking meeting minutes, receiving referrals and following the processes to ensure they are screened effectively and efficiently, booking appointments and writing letters and general office duties and covering receptions as and when needed.

Person Specification

Education and Knowledge

• Minimum ECDL qualification or equivalent
• Good Standard of General Education
• Advanced knowledge of MS Office Package
• NVQ level 3 Business Administration or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Essex Partnership University NHS Foundation Trust

Address

Gables/ Cherry Trees/ Crystal Centre/ Northgate/C&E

Gables/ Cherry Trees/ Crystal Centre/ Northgate/C&E