Admin Assistant

TWC Home Improvements; Over Stratton; On-site; GBP 22,000 - 25,000; Full time

Job summary

A home improvement company based in Swindon is seeking an enthusiastic Admin Assistant to support daily operations. The position involves customer interaction, administrative support for project managers, and maintaining office efficiency. Ideal candidates will have good computer skills, strong communication, and a readiness to learn. The role offers a salary of £22,000 to £25,000 and 28 days of holiday.

Benefits

Competitive salary

28 days of holiday

Full training and support

Opportunities for progression

Qualifications

• Some admin or customer service experience is helpful, but full training will be provided.
• Organised, reliable, and eager to learn.
• A friendly, helpful manner and a team player attitude.

Responsibilities

• Act as the first point of contact for customers.
• Support project managers with administrative tasks.
• Coordinate diaries and assist with planning site visits.

Skills

Good computer literacy

Strong communication skills

Tools

Microsoft Office

CRM systems

Job description

Overview

Admin Assistant — TWC Home Improvements

Location: Swindon Office

Salary: £22,000 to £25,000 per annum (depending on experience)

Hours: Full-Time (Monday to Friday)

Holiday: 28 days per year

About the Role

This is an office-based position where you'll play an important part in supporting our team and ensuring the smooth running of day-to-day operations. Your key responsibilities will include:

• Acting as the first point of contact for customers, handling enquiries via phone, email, and in-person with professionalism and care.
• Supporting project managers with administrative tasks such as scheduling appointments, preparing documentation, and updating progress trackers.
• Coordinating diaries and assisting with the planning of site visits and installations.
• Maintaining accurate files and databases to keep projects on track.
• Preparing reports, letters, and other correspondence as needed.
• Ensuring the office runs smoothly by assisting with general tasks such as filing, organising paperwork, and managing supplies.
• Liaising with customers, installation teams, and colleagues to make sure communication remains clear and consistent throughout the customer journey.

About You

• Experience: Some admin or customer service experience is helpful, but full training will be provided.
• Skills: Good computer literacy (e.g., Microsoft Office, CRM systems) and strong communication skills.
• Attributes: Organised, reliable, and eager to learn.
• Qualities: A friendly, helpful manner and a team player attitude.

Why Join TWC?

• Be part of a thriving, well-respected company with a reputation for quality and customer care.
• Competitive salary between £22,000 and £25,000, depending on experience.
• 28 days of holiday for a great work-life balance.
• Full training and support to help you succeed.
• Opportunity to progress within the company as your skills develop.

If you're ready to build your career with TWC, we'd love to hear from you! Please submit your CV and a cover letter explaining why you're the right fit for this role.

TWC Home Improvements is an equal opportunity employer, and we welcome applications from all suitably qualified candidates.

INDLS