Admin Assistant

Wm. Stephen (Bakers) Ltd.; Dunfermline; On-site; GBP 17,000 - 22,000; Full time

Job summary

A well-established bakery business in Dunfermline is seeking an Operations Support Assistant. The role involves providing essential support between the bakery and customers through various administrative tasks. Ideal candidates will have a positive attitude, excellent communication skills, and strong organisational abilities. Full training is provided, making this an excellent opportunity for someone eager to develop their skills in a dynamic environment.

Benefits

Competitive pay and benefits package

Free products on shifts

Staff discount of 20%

Career development opportunities

29 days holiday each year

Free confidential counselling

Qualifications

• Previous administration experience is preferred.
• Quick to learn processes and products.
• Keen eye for detail.

Responsibilities

• Support customers through accurate data entry and order processing.
• Answer phone calls from internal teams and external customers.
• Prepare daily production reports for the bakery.
• Carry out general administrative duties.

Skills

Strong administrative and organisational skills

Excellent numeracy and accuracy skills

Good computer skills including Word, Excel, and Outlook

Professional telephone manner

Positive and friendly demeanour

Job description

Overview

Job Title: Operations Support Assistant
Location: Offices, Stephens Bakery, Primrose Lane, Rosyth, KY11 2RN
Hours: Full-time, 36.5 hours, Mon 08:30–17:00, Tue–Fri 08:30–16:45
Pay: From £17,708 to £21,155 (depending on age)

About the Role

Our Operations Support team plays a vital role in keeping everything running smoothly across the business – we’re the glue between our bakery and our customers! From supporting our retail shops and franchise partners to assisting our production and delivery teams, this role is all about providing efficient, friendly, reliable and consistent support every day.

Key Responsibilities

• Support a selection of our Convenience Store customers through accurate data entry and order processing using our internal ordering system
• Answer phone calls from both internal teams and external customers, providing solutions to business and customer enquiries
• Prepare and organise daily production reports for the Bakery
• Carry out general administrative duties such as filing, laminating, and printing

What We’re Looking For

Previous administration experience is ideally sought - but what we really value is your attitude and reliability. Full training will be provided.

• Quick to learn – our products; retail operations; processes
• Strong administrative and organisational skills, ideally with previous admin experience
• Excellent numeracy and accuracy skills, with a keen eye for detail
• Good computer skills, including Word, Excel, and Outlook, with strong keyboard accuracy
• A positive, approachable, and friendly demeanour with a professional telephone manner and excellent communication skills
• A team player who enjoys supporting others, but also capable of working independently with strong self-motivation

What We Offer

• Competitive pay and benefits package:
• We offer free products to our employees on shift – lunch is on us!
• Gifts at special moments (Christmas, Length of Service, Weddings)
• Our staff referral scheme offers the potential to earn £150 each!
• Staff discount - you’ll get 20% off our products across all of our shops
• Free Confidential Counselling for mental health, money, legal or work matters
• Discounts at over 1,000 high street and online retailers such as Asda, Aldi, cinemas, holidays, etc.
• 29 days holiday each year
• Career Development – We’re passionate about helping our people grow. That’s why we prioritise offering new opportunities to our existing team, supporting everyone to become the best version of themselves

Why Join Stephens Bakery?

At Stephens Bakery, we’re not just baking - we’re baking history. As a proud 4th generation family business with over 150 years of heritage, we combine the best of traditional craft with a bold, modern vision for the future.We’re known for pushing boundaries. From launching the first-ever bakery Jiffy Van and standalone bakery drive-thru, to pioneering partnerships with Coop, Scotmid, Morrisons, and independent retailers, innovation is at the heart of everything we do.

How to Apply

If you’re organised, customer-focused, and looking to join a well-established bakery business, we’d love to hear from you. Please send your CV and a short cover letter to [e-mail]