Admin Apprentice - Diabetes and Endocrinology

Somerset NHS Foundation Trust; Yeovil; On-site; GBP 10,000 - 40,000; Full time

Job summary

A health service organization in Yeovil is offering an exciting opportunity for an Admin Apprentice to support the Diabetes and Endocrinology team. This role involves administrative tasks such as answering calls, managing correspondence, and using Microsoft Word. Successful candidates will complete a level 3 NVQ in Business Administration, with support for their learning and development. Ideal for those looking to kickstart a career in the NHS.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development opportunities

Qualifications

• Good standard of literacy and numeracy and spoken English.
• Accurate word processing skills and knowledge of Microsoft Word.
• Ability to recognize and manage challenging situations in a calm and professional manner.

Responsibilities

• Provide general administrative support to the Diabetes and Endocrinology team.
• Deal with day-to-day correspondence and patient information.
• Type all forms of clinical correspondence as dictated by clinical staff.

Skills

Good standard of literacy and numeracy

Typing skills

Compassionate interpersonal skills

Experience with databases

Effective communication with patients

Education

Minimum level 2 functional skills or GCSE grade C/4

Tools

Microsoft Word

Job description

Admin Apprentice - Diabetes and Endocrinology

Are you looking to start a career in the NHS? Want to work for a friendly and supportive team who will help you develop? Are you organised and good with people?

We have an exciting opportunity for an Admin Apprentice to join our busy team and begin your career in the NHS.

The role of the post holder is to provide general administrative support to the Diabetes and Endocrinology team at YDH. This will include responsibility for filing, answering the phone, responding to emails, maintaining systems and databases, creating and maintaining documents, arranging appointments for Diabetes and Endocrinology patients, Typing Diabetes and Endocrinology letters to patients and GP's, dealing with enquiries from managers, staff and service users.

You will also be completing a level 3 NVQ Business administration qualification through Yeovil College, you will fully be supported in your learning and development and complete an educational pathway with the Yeovil College. https://www.yeovil.ac.uk/course/334559/business-administrator-level-3-advanced-apprenticeship-starting-between-august-2025-and-july-2026/

Main duties of the job

Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system.Process urgent referrals and arrange appropriate outpatient appointments.Participate in team and Trust meetings as requested.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

You must meet the eligibility enrolment criteria for the Apprenticeship -you must have unrestricted right to work in the UK for the past 3 years to be eligible to enrol on the apprenticeship - this vacancy is unable to support applicants who require sponsorship.

Full details on the course and eligibility criteria, please view the college course details https://www.yeovil.ac.uk/course/334559/business-administrator-level-3-advanced-apprenticeship-starting-between-august-2025-and-july-2026/

Person Specification

Qualifications

• Good standard of literacy and numeracy and spoken English (minimum level 2 functional skills, or GCSE grade C/4 or above).
• Typing skills, experience of databases and computer literacy

Experience

• Understanding of general clerical/administration settings and duties.
• Accurate word processing skills and knowledge of Microsoft Word
• Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic.
• Listens to others views respecting and valuing individual patient needs.
• Ability to recognise and manage challenging situations in a calm and professional manner.
• Able to take instruction and direction and work effectively as part of a team.
• Ability to record and retrieve information on charts/paper and electronic patient records.
• High standards of written communication skills.
• NHS / Social Care / Public Sector experience
• Experience of mental health difficulties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£7.55 an hourNational living wage in year 2 if over the age of 19