ACE Product Owner - WEB

Arriva Plc; North East; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading European passenger transport company is seeking an ACE Product Owner to join their Customer Experience team on a full-time basis. This role involves managing initiatives for marketing websites, prioritizing user experience through effective governance and content management using Drupal CMS. The ideal candidate should have CMS expertise, strong communication skills, and a solid understanding of UX principles. This exciting opportunity is based in either Sunderland or London, ensuring impactful deliveries and enhanced customer engagement metrics.

Qualifications

• Experience as a Product Owner or UX Designer familiar with CMS environments.
• Strong understanding of UX principles, responsive design, and SEO.
• Excellent stakeholder management and communication skills.

Responsibilities

• Define and maintain the roadmap for CMS and Site Studio capabilities.
• Act as the subject matter expert for Site Studio components, templates, and workflows.
• Manage reusable components, global styles, and responsive layouts.
• Implement SEO friendly practices, including schema markup.
• Monitor performance metrics and user feedback to drive improvements.

Skills

Product Owner experience

CMS environments

Drupal CMS knowledge

UX principles understanding

Stakeholder management

Agile methodologies familiarity

Job description

Overview

We are looking for an ACE Product Owner to join our Arriva Customer Experience (ACE) team on a full‑time, permanent basis. This role will be based at either our Sunderland or London office. The ACE Product Owner for WEB will work with stakeholders to prioritise initiatives and manage development, and optimisation of our Marketing websites using Drupal CMS and Site Studio. This role ensures seamless content management, governance, and user experience across digital platforms, aligning with business objectives and brand standards.

Responsibilities

• Define and maintain the roadmap for CMS and Site Studio capabilities.
• Act as the subject matter expert for Site Studio components, templates, and workflows.
• Ensure governance and best practices for content creation, publishing, and design consistency.
• Oversee creation and editing of content using Site Studio’s visual builder.
• Manage reusable components, global styles, and responsive layouts.
• Implement SEO‑friendly practices, including schema markup and canonical link management.
• Work closely with marketing, design/UX, and technology teams to deliver high‑quality web experiences.
• Liaise with external vendors and technology partners for CMS enhancements.
• Design and maintain end‑to‑end workflows for CMS changes.
• Implement role‑based permissions and ensure compliance with governance standards.
• Integrate workflows with agile sprint cycles for timely delivery of website updates.
• Monitor workflow efficiency and introduce automation where possible.
• Provide training and documentation for teams on workflow processes and Site Studio best practices.
• Monitor performance metrics and user feedback to drive iterative improvements.
• A well‑defined CMS and Site Studio roadmap aligned with business objectives.
• Roadmap communicated and understood by all stakeholders.
• Features and enhancements prioritised based on measurable business value.
• Demonstrable improvement in customer experience and engagement metrics.
• Backlog items are well‑groomed, prioritised, and linked to strategic goals.
• Decisions supported by analytics (e.g., user behaviour, SEO performance).
• KPIs tracked and reported consistently.
• Adoption of new CMS capabilities or Site Studio features that enhance efficiency.

Qualifications

• Experience as a Product Owner or UX Designer familiar with CMS environments.
• Knowledge of Drupal CMS and Site Studio.
• Strong understanding of UX principles, responsive design, and SEO.
• Excellent stakeholder management and communication skills.
• Familiarity with agile methodologies and product management tools.

Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably.