Accounts Receivable Officer

NHS; Greater Manchester; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A healthcare provider in Greater Manchester is looking for a dedicated professional to join their Accounts Receivable team. The post holder will handle debt collection activities, ensure timely recovery of funds, and monitor KPIs. This role requires strong communication, negotiation skills, and previous financial accounting experience. The successful candidate will have qualifications such as NVQ Level 4 or AAT, along with excellent analytical abilities. This is a full-time position with flexible working options available.

Qualifications

• Excellent communication skills for providing clear advice.
• Ability to multitask and prioritize competing demands.
• Experience in a financial accounting environment.

Responsibilities

• Perform all debt collection activities in a timely manner.
• Monitor and manage internal key performance indicators (KPIs).
• Support non-finance managers and budget holders.

Skills

Excellent communication (verbal / written)

Negotiating and influencing skills

Analytical skills

IT literate with strong spreadsheet skills

Education

5 GCSEs including Maths & English

NVQ Level 4 / AAT qualified or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Job Summary

Working as part of a team the post holder will contribute to the efficient operation of the Accounts Receivable and Accounts Payable Team. The post holder will be responsible for the recovery of the trust debt in accordance with internal policies and procedures.

The successful candidate will demonstrate a range of debt management skills including a high collection record, the ability to manage their workload with minimal supervision, and meet monthly deadlines for debtor reporting.

37.5 hours per week, Monday to Friday.

Please note that this vacancy may close early if a sufficient number of suitable applications are received. We encourage interested candidates to apply promptly to avoid disappointment.

Main Duties

• The primary purpose is to perform all debt collection activities to ensure all cash is recovered in a timely manner, sales invoices are raised, and any related queries are responded to.
• Ensure internal key performance indicators (KPIs) are effectively monitored and managed.
• Plan and organise own workloads within the section to ensure the monthly reporting timetable is adhered to.
• Provide support, advice and training to non‑finance managers and budget holders.
• Identify solutions to complex queries.
• Be responsible for achieving identified objectives within professional policies.

About Us – Choose Well – Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values.

People at the Heart

• Listen and Involve
• Kind and Respectful
• ONE Team

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

COVID‑19 vaccination remains the best way to protect yourself, your family, your colleagues and our patients from the virus when working in our healthcare settings. Whilst COVID‑19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information available.

Details

• Date posted: 26 November 2025
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £27,485 to £30,162 a year, pro rata
• Contract: Permanent
• Working pattern: Full‑time, Part‑time, Job share, Flexible working
• Reference number: 302-25-7630878CPR
• Job locations: Buckingham Row, Brick Kiln Lane, Wigan, WN1 1XX

Job Responsibilities

Responsible for the operational processes of the Accounts Receivable function to ensure that all debt due to the Trust is received in a timely and accurate manner. Ensure all Accounts Receivable transactions are processed in accordance with departmental and organisational policies and procedures. Undertake debt collection activities where appropriate and resolve complex payment issues, including those of a sensitive nature. Process refunds of overpayments made against debtor accounts. Working with the Trust's private patient officer to ensure all private patient invoices are appropriately raised and up to date price lists are maintained, identifying any solutions to any queries. Resolution of queries in accordance with internal timetables and deadlines. Compliance with internal key performance indicators (KPIs), month end and year end timetables. Identify financial trends using a broad range of data sources used in the department, analysing and interpreting reports. Design and modify complex spreadsheets/databases required by the service. Manage workload, switching between complex tasks as priorities change. Provide feedback and escalations to the AP/AR Manager. Communicate to finance/non‑finance colleagues finance policies and procedures in line with Trust SFIs (Standing Financial Instructions).

Person Specification

Essential Qualifications

• 5 GCSEs including Maths & English
• NVQ Level 4 / AAT qualified or equivalent demonstrable experience
• Evidence of ongoing professional training & development (CPD)

Essential Skills

• Excellent communication (verbal / written) and interpersonal skills with an ability to provide clear advice regarding technical matters
• Negotiating and influencing skills
• Able to multitask and prioritise competing demands
• Excellent analytical skills with an ability to interpret complex financial reports and information
• IT literate with strong spreadsheet skills

Essential Experience

• Experience in a financial accounting environment
• Experience within a transaction processing in Accounts Receivable environment
• Experience within a customer‑focused organisation
• Experience of providing detailed advice and guidance to other Finance professionals and non‑financial managers
• Experience of computerised financial systems

Essential Knowledge

• Knowledge pertaining to financial control, best practice and financial procedures
• Knowledge of financial accounting and accounts production
• Advanced knowledge of Microsoft Office (specifically Outlook, Word and Excel)

Desirable Skills

• Experience of NHS Finance, including Agreement of Balances

Desirable Knowledge

• Knowledge of financial accounting and accounts production

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Buckingham Row, Brick Kiln Lane, Wigan, WN1 1XX

Website: http://www.wwl.nhs.uk/